Front Desk Agent

Peregrine Hospitality; Pooler (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs. You will process payments, upsell hotel services, and provide information about local attractions, ensuring a memorable stay.

The role requires strong communication, multitasking, and a team-focused approach in a fast-paced hotel environment. High school diploma or GED is required, with 1 year of guest services preferred.

Qualifications

• Requires 1 year of customer service experience preferred.
• Education: High School diploma or GED equivalence.
• Must be able to handle cash and balance cash drawer.
• Ability to register guests and process payments in the computer system.

Responsibilities

• Greet and welcome guests with a warm, friendly demeanor.
• Register guests into the computer system and verify reservation details.
• Handle cash and balance the cash drawer, ensuring accurate records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out and process various forms of payment.
• Field guest complaints and resolve issues to ensure satisfaction.

Skills

Customer service

Communication

Cash handling

Multitasking

Upselling

Team player

Basic computer skills

Attention to detail

Local area knowledge

Education

High School diploma or GED

Tools

POS system

Job description

As a Front Desk Agent, you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs, handling cashiering duties, and attending to guests' needs with prompt and personalized service. A strong commitment to exceeding guest expectations and maintaining a welcoming atmosphere is essential. Excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment are required. Your role significantly contributes to overall guest satisfaction and the hotel’s reputation for excellence.

Essential Functions

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: 1 year of Customer Service experience preferred, Hilton PEP experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail].

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.