Part-Time Front Desk Agent (15.00/hr) - Springhill Suites Augusta

SpringHill Suites; Augusta (GA); Sur place; USD 17 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Hotel discounts

Résumé du poste

Springhill Suites Augusta is seeking a Part-time Front Desk Agent to greet guests, manage check-in/check-out, and handle phone and email inquiries with a focus on excellent service. Availability for holidays and weekends is preferred.

Experience at a hotel front desk is welcome but not required; flexibility can lead to more hours. On-site position in Augusta, GA with responsibilities across reservations, payments, and guest services.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation and basic accounting skills.
• Excellent written and verbal communication; good organizational and time-management skills.

Responsabilités

• Greeting guests and assisting with check-in and reservations.
• Process payments, issue invoices, and handle checkout procedures.
• Answer phone calls and emails, direct inquiries, and maintain reservation data.
• Manage reservations, cancellations, and modifications in the system.
• Assist guests with requests and provide directions and local recommendations.
• Perform administrative duties and maintain a neat front desk area.
• Monitor access and ensure security protocols are followed.
• Handle cash transactions accurately and reconcile at shift end.
• Collaborate with housekeeping, maintenance, and management to ensure smooth operations.

Connaissances

Guest service

Time management

Communication

Basic accounting

Formation

High school diploma or equivalent

Outils

Computer

Calculator

Phone

Description du poste

Part-Time Front Desk Agent (15.00/hr) - Springhill Suites Augusta

Job Category: Front Office

Requisition Number: PARTT003095

• Posted : October 28, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Augusta, GA 30909, USA

Description

Springhill Suites Augusta is looking for a Part-time front desk agent that is super flexible with availability. We need someone that is willing to work holiday/weekends for both morning and evening shifts. The more flexible you are, the more hours we can offer. Hotel front desk experience is preferred but not required.

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

This is a Part-time position, the benefits below are only for full-time.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.