Guest Service Representative

Pinnacle Partnership; Wade Hampton (SC); On-site; USD 17,000 - 24,000; Full time

Job summary

Pinnacle Partnership is seeking Front Desk Agents/Guest Service Representatives for DoubleTree by Hilton Greenville Airport. You will be the welcoming face, handling check-in/check-out, assisting guests with directions and hotel information, and helping guests have a smooth arrival.

Join a brand-new, high-energy hotel environment with a modern workspace, growth opportunities, and a team dedicated to exceptional guest service.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Welcome guests with warmth and professionalism during check-in and check-out.
• Provide outstanding service by assisting guests with questions, directions, and hotel information.
• Handle reservations, payments, and guest accounts accurately and efficiently.
• Communicate effectively with housekeeping, maintenance, and leadership to meet guest needs.
• Resolve guest concerns promptly and professionally.
• Maintain a clean, organized, and inviting front desk area.
• Follow brand standards and policies to ensure a consistent guest experience.

Education

High school

Job description

• Location DoubleTree,125 The Parkway,Greenville, SC, 29615,United States
• Base Pay $15.00 / Hour
• Job Category Hotel Front Desk Agent, Guest Services
• Employee Type Non Exempt FT
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Description

Front Desk Agent/ Guest Service Representative

DoubleTree by Hilton Greenville Airport | Pinnacle Partnership

DoubleTree by Hilton Greenville Airport, and Pinnacle Partnership is looking for friendly, professionalFront Desk Agents/Guest Service Representative to join our exclusive team. This is your chance to help set the tone for exceptional service from day one and be part of a brand-new, high-energy hotel environment.

Why You’ll Love Working Here

Brand-new hotel and a modern, welcoming workspace

Supportive leadership and a positive team culture

Excellent opportunities for growth within the company

Your role directly shapes the guest experience

Be part of creating our standards and service style from the very beginning

What You’ll Do

Welcome guests with warmth and professionalism during check-in and check-out

Provide outstanding service by assisting guests with questions, directions, and hotel information

Handle reservations, payments, and guest accounts accurately and efficiently

Communicate effectively with housekeeping, maintenance, and leadership to meet guest needs

Resolve guest concerns promptly and professionally

Maintain a clean, organized, and inviting front desk area

Follow brand standards and policies to ensure a consistent guest experience

If you love helping people, enjoy being the “face” of the hotel, and want to be part of opening a beautiful new DoubleTree, we would love to have you on our team. Why wouldn’t you want to work here?

Requirements

What You’ll Do

Welcome guests with a warm, friendly, and professional demeanor to create an outstanding first impression.

Process check-ins and check-outs efficiently, ensuring guest information, preferences, and payments are entered accurately.

Assist guests with questions, requests, and reservations, and provide helpful information about hotel amenities and local attractions.

Answer phone calls, emails, and other inquiries promptly and courteously, directing them to the appropriate departments as needed.

Keep the front desk area clean, organized, and fully stocked with necessary supplies and materials.

Address guest concerns or complaints in a timely, effective manner, involving management when needed.

Follow proper procedures for cash handling, credit card transactions, and room key control to ensure accuracy and security.

Work closely with housekeeping, maintenance, and other departments to coordinate guest needs and resolve issues quickly.

Adhere to hotel policies, safety procedures, privacy standards, and DoubleTree brand expectations at all times.

Summary

Our Guest Services Team Member is the welcoming face of the hotel — the first point of contact for every guest. This role delivers exceptional customer service, ensures smooth and efficient check-in and check-out experiences, and creates a warm, memorable arrival for every visitor.

The Guest Services Team Member greets guests, processes reservations, answers questions, handles inquiries, and addresses concerns promptly and professionally. As a key part of our front desk team, this position plays a vital role in shaping the guest experience, setting the tone for their stay, and upholding the highest standards of hospitality and guest satisfaction.