Part-Time Front Desk Agent (15.00/hr) - Springhill Suites Augusta

TPG Hotels and Resorts; Augusta (GA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan with company be

Paid Time Off, Vacation and Holidays

Amazing hotel discounts

Job summary

Springhill Suites Augusta is seeking a Part-time Front Desk Agent who is highly flexible with availability, including weekends and holidays. The role covers guest check-in/check-out, basic payments, and guest services to ensure a welcoming stay.

Experience is preferred but not required. Strong communication and basic math skills help in handling reservations, inquiries, and coordinating with other hotel teams.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Basic accounting skills and hospitality knowledge.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle payments, issue receipts, and manage invoices.
• Answer phone calls and respond to emails promptly.
• Manage reservations and room changes with accuracy.
• Assist guests with requests and local information.
• Perform general administrative tasks and organize front desk area.
• Monitor access and security, issue visitor badges when needed.
• Process cash transactions and balance cash drawer.
• Collaborate with housekeeping, maintenance and management.
• Support emergency procedures and safety protocols.

Skills

Guest service

Communication

Time management

Multi-tasking

Education

High school diploma or equivalent

Job description

Springhill Suites Augusta is looking for a Part-time front desk agent that is super flexible with availability. We need someone that is willing to work holiday/weekends for both morning and evening shifts. The more flexible you are, the more hours we can offer. Hotel front desk experience is preferred but not required.

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

This is a Part-time position, the benefits below are only for full-time.

Benefits For Full Time Employees May Include

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED