Front Desk Agent

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to join their dynamic team. This exciting role involves welcoming guests, managing check-in and check-out processes, and ensuring a positive experience for all visitors. The ideal candidate will thrive in a fast-paced environment and possess strong communication and interpersonal skills. With a commitment to diversity and inclusion, this organization offers comprehensive benefits and a supportive work culture. If you are passionate about hospitality and enjoy making guests feel at home, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Matching

Discounted Room Rate

Daily Pay Program

Parental Leave

Free Parking

Pet Insurance

Time Off

Qualifications

• High school diploma or equivalent; college degree preferred.
• Hotel experience is a plus.

Responsibilities

• Greet guests warmly and provide information about hotel services.
• Handle check-out process and resolve guest issues.

Skills

Interpersonal Skills

Communication Skills

Conflict Resolution

Computer Proficiency

Education

High School Diploma

College Degree

Tools

Computer Systems

Calculators

Job description

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About Us

Courtland Grand Hotel is located in the heart of Atlanta's downtown business district, near major venues like Mercedes Benz Stadium, Georgia World Congress Center, and State Farm Arena. We foster a family environment, embracing diversity with our Community Wall celebrating our associates' cultures. Our HEI Loves initiatives include recognition and reward programs, celebrations, and informational events to keep our team engaged.

We offer comprehensive benefits such as Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking, and more!

If your experience doesn't align perfectly with every qualification, we encourage you to apply anyway, as you may be the right fit for this or other roles. We value military experience and invite qualified military candidates to apply.

Overview

Assist guests with arrival and departure, ensuring positive experiences.

Responsibilities

1. Greet guests warmly, respond to requests, and provide accurate information about hotel services and local attractions.
2. Complete registration via computer system, assign rooms, and prepare welcome materials.
3. Verify credit cards, handle payments, and manage guest accounts.
4. Answer phones professionally, relay messages, and assist with mail and packages.
5. Handle check-out process, ensuring guest satisfaction and resolving issues.
6. Address guest complaints, conduct research, and negotiate solutions.
7. Remain calm during emergencies and busy periods, following safety protocols.
8. Maintain regular attendance and perform other duties as assigned.

Qualifications

1. High school diploma or equivalent; college degree preferred.
2. Hotel experience is a plus.
3. Proficiency with calculators and computer systems.
4. Strong interpersonal, communication, and conflict resolution skills.
5. Ability to stand for long periods and observe safety signals.
6. Effective at establishing working relationships with staff and guests.

Benefits

Our benefits include health coverage, vision, pet insurance, time off, 401(k) with matching, discounts, and access to DailyPay for earning flexibility. We are an equal opportunity employer, valuing diversity and inclusion.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality