Front Desk Agent

McKibbon Hospitality; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at an esteemed hospitality firm, where you will be the welcoming face for guests. Your role will involve ensuring exceptional customer service, handling guest check-ins, and maintaining positive guest relations. This position offers a vibrant work environment with a focus on employee well-being and growth. Enjoy comprehensive benefits, including medical, dental, and vision coverage, along with opportunities for career advancement. If you are passionate about hospitality and enjoy working with people, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Insurance

Life Insurance

Pet Insurance

Paid Time Off

Tuition Assistance

401K Savings Plan

Exclusive Hotel Rate Discounts

Qualifications

• Previous experience as a front desk agent or similar role.
• Proficiency with computers and basic math skills.

Responsibilities

• Anticipate and respond to guests’ needs promptly.
• Resolve guest complaints and ensure satisfaction.
• Process guest check-ins and verify registration information.

Skills

Customer Service

Verbal Communication

Written Communication

Basic Math Skills

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Property Management System

Points-of-Sale System

Job description

What Makes a McKibbon Front Desk Agent?

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent should have a relatable personality and a strong desire to work with people. You are responsible for communicating in a welcoming and efficient manner, ensuring that guests’ needs are properly addressed.

A Day in the Life:

1. You will anticipate guests’ needs, respond promptly, and acknowledge all guests in a timely manner.
2. You will maintain positive guest relations at all times.
3. You will resolve guest complaints and ensure guest satisfaction.
4. You will maintain comprehensive knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count, expected arrivals/departures, and scheduled daily group activities.
5. You will process all guest check-ins and verify registration information with the guest.
6. You will handle overbooked or 'walked' guests.
7. You will accept and record wake-up call requests.
8. You will communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
9. You will resolve discrepancies on the room status report with housekeeping.
10. You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:

1. Previous experience working as a front desk agent or in a similar role.
2. A high school diploma or equivalent vocational training certificate.
3. Experience working at a hotel establishment (highly desired).
4. Proficiency with computers.
5. Basic math skills.
6. The ability to provide excellent customer service and maintain a professional demeanor at all times.
7. The ability to input and access information in the property management system and/or points-of-sale system.

Ideal Skills & Qualities:

• Great verbal and written communication skills.
• The ability to create a fun and supportive working environment.

Perks & Benefits Beyond the Basics:

We value the employee experience as much as our guests’ experience. From our benefits package to our spirited work environment, we strive to create a balanced environment of work and play. Our people are our first investment. Benefits and perks are offered based on employment status:

Full Time Associates:

• Comprehensive benefits including medical, dental, and vision.
• Life insurance.
• Pet insurance.
• Short and long-term disability.
• Paid time off and holidays.
• Tuition assistance.

Financial & Occupational Wellness for All Associates:

• Competitive compensation with incentives (vary by position).
• 401K savings plan with 50% matching funds.
• Associate referral program.
• Training, workshops, and conferences for career growth (vary by position).
• Wellbeats app for physical and mental wellness.

Personal Wellness for All Associates:

• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.

State-specific holiday, vacation, or benefit requirements may apply.