Front Desk Agent

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Ein etabliertes Hotel sucht einen Front Desk Agent, um Gästen einen hervorragenden Service zu bieten und ihre Ankunft und Abreise zu unterstützen. In dieser Rolle sind Sie das Gesicht des Hotels, das Gäste herzlich begrüßt, ihre Anfragen beantwortet und sicherstellt, dass sie einen positiven Aufenthalt genießen. Sie werden für die Registrierung, die Bearbeitung von Zahlungen und die Lösung von Problemen verantwortlich sein. Das Hotel bietet eine unterstützende Arbeitsumgebung mit einem umfassenden Leistungspaket und fördert die Work-Life-Balance. Wenn Sie leidenschaftlich daran interessiert sind, Gästen einen außergewöhnlichen Service zu bieten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401(k) mit Matching

Rabatte

Zugang zu DailyPay

Qualifications

• Erforderlich: High School Diploma; bevorzugt: College Degree.
• Erfahrung in der Hotellerie ist von Vorteil.

Responsibilities

• Begrüßen Sie Gäste herzlich und beantworten Sie Anfragen.
• Verarbeiten Sie Check-outs und sorgen Sie für die Zufriedenheit der Gäste.

Skills

Kommunikationsfähigkeiten

Mathematische Fähigkeiten

Interpersonelle Fähigkeiten

Education

High School Diploma

College Degree

Job description

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About Us

Nestled between Downtown Atlanta and Buckhead, the Crowne Plaza Atlanta Midtown hotel is perfectly situated. Fortune 100 corporations and exciting attractions like the Georgia Aquarium, World of Coca-Cola, and College Football Hall of Fame are nearby. We offer authentic Southern hospitality and go above and beyond for exceptional stays at Crowne Plaza Atlanta Midtown & Staybridge Suites. Join our team and take advantage of our great benefits package, competitive pay, potential for career advancement, and a supportive environment under our HEI Loves culture that promotes work/life balance and values all associates.

We value diversity and inclusion. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still apply. Military candidates are also welcomed.

Overview

Assist guests with arrival and departure, ensuring a positive experience.

Responsibilities

1. Greet guests warmly, respond to requests, and provide information about hotel services and local attractions.
2. Complete registration by inputting and retrieving information from the computer system, assign rooms based on guest needs, and prepare welcome materials.
3. Verify credit cards, handle payments, and post charges using the computer system.
4. Answer phone calls professionally, relay messages, and handle mail and packages.
5. Process check-outs, ensure guest satisfaction, and handle any complaints or issues.
6. Remain calm during emergencies and busy periods, following proper procedures.
7. Maintain regular attendance and perform other duties as assigned.

Qualifications

1. High school diploma or equivalent; college degree preferred.
2. Hotel experience is a plus.
3. Proficient in calculator use and basic math.
4. Excellent communication skills and patience in dealing with guests.
5. Ability to stand for long periods and operate computer systems accurately.
6. Ability to recognize emergency situations and respond appropriately.
7. Strong interpersonal skills to work effectively with colleagues and guests.

Benefits

Comprehensive benefits include medical, dental, vision, pet insurance, 401(k) with matching, discounts, and access to DailyPay for early wage access. We are an equal opportunity employer and value diversity in our workforce.