Front Desk Agent

Hilton Alpharetta Atlanta; Alpharetta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development.Op

Job summary

Hilton Alpharetta Atlanta is seeking a Front Desk Agent to greet guests, provide warm, professional service, and set the tone for a memorable stay. You will check guests in and out, handle phone inquiries, and resolve guest requests with a smile.

The role requires strong English communication and basic computer skills, with the ability to lift up to 20 pounds as needed. Join our team for travel discounts and growth opportunities.

Qualifications

• Excellent English communication skills
• Able to read, write and speak fluently
• Comfortable using a computer for check-in/check-out and transactions
• Ability to lift or move up to 20 pounds

Responsibilities

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service
• Welcome and serve guests in person and over the phone everyday
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently

Skills

Customer service

Cash handling

Computer literacy

English communication

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts