Front Desk Agent

Homewood Suites and Hilton Garden Inn Charlotte/South Park; Charlotte (NC); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401-K

Travel discounts

Growth opportunities

Job summary

Homewood Suites and Hilton Garden Inn Charlotte/South Park is seeking a Front Desk Agent to warmly greet guests and set the tone for their stay. You will handle check-ins/outs, answer phone inquiries, and resolve guest needs with a calm, helpful manner.

The role emphasizes delivering exceptional service, using computer systems for transactions, and maintaining accurate cash handling. A friendly demeanor and strong English communication are essential.

Qualifications

• Excellent English communication skills and ability to read, write and speak fluently.
• Comfortable using a computer to check guests in/out and process payments.

Responsibilities

• Provide the critical first impression to guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone daily.
• Use computer systems to check guests in and out and handle cash/credit transactions accurately.

Skills

Customer service

Communication

Cash handling

Computer skills

Problem solving

Tools

POS software

Job description

Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online