Hotel Front Desk Agent/Part Time

Historic Hotel Bethlehem; Bethlehem (Northampton County); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible hours

Growth opportunities

Hotel discounts

Job summary

A renowned historic hotel in Northampton County is looking for part-time staff to enhance the guest experience. The role includes managing guest arrivals and departures, maintaining a warm rapport with guests, and assisting with hotel services. Applicants must possess strong customer service skills and a high school diploma. Flexible scheduling is required, including weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• Excellent hospitality skills.
• Self-motivated with attention to detail.

Responsibilities

• Manage the arrival and departure of hotel guests.
• Respond to requests from guests for assistance.
• Provide information about hotel policies and amenities.
• Process payments and manage guest accounts.

Skills

Strong customer service orientation

Strong listening skills

Excellent phone skills

Professional and courteous demeanor

Education

High school diploma or equivalent

Tools

Hotel software

Job description

Award Winning Hotel

• #1 Best Historic Hotel in America - USA Today 2021 & 2022
• #1 Best Historic Hotel - Historic Hotels of America
• Voted best hotel in the Lehigh Valley - Trip Advisor
• Awarded as Top Workplace - Morning Call

Why Work for Us

Historic hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.

Part Time Positions

• Flexible Hours
• Team Working Environment
• Growth Opportunities
• Hotel discounts through Historic Hotels of America

Position Summary

Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.

Part Time positions available.

Skills Required

• Strong customer service orientation
• Strong listening skills and patience
• Ability to deal well with people in a professional and courteous manner
• Excellent phone skills
• Experience with hotel software preferred

Requirements

• Provide a first-rate guest experience
• Provide information to guests about hotel policies, services and amenities
• Respond to requests from guests for assistance and information about the local area
• Selling and up-selling rooms to “walk-in” customers
• Communicate with the sales department to ensure knowledge of key accounts and groups
• Entering/changing reservation information on the computer system
• Posting charges to guest accounts
• Processing payments from guestsClosing, balancing and making necessary corrections to guest accounts
• Counting and balancing cash, credit cards and direct bill accounts
• Listening for or anticipating and responding to guest complaints
• Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say “yes” to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
• Maintaining daily logs
• You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
• Ability to work weekends and holidays

Qualifications

Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.

Physical Requirements

Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.