Group Sales Manager

Sheraton Albuquerque Uptown; Albuquerque (NM); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical (two options) with vision

Dental

401(k) with 4% company match

Paid time off

Free uniforms

Ongoing training

Major hotel discounts

Job summary

A prominent hotel in Albuquerque is seeking a Sales Coordinator to manage guest room bookings and sales. The ideal candidate will have at least 1 year of hotel or relevant experience, strong skills in contract negotiation and customer service, and a relevant Bachelor's degree is preferred. This role demands excellent communication and the ability to meet booking goals while fostering relationships with clients. Competitive benefits such as medical, dental, and 401(k) plans are offered.

Qualifications

• Minimum 1 year of hotel or relevant experience in group sales and/or servicing groups.
• Must possess a valid New Mexico Driver’s License and a clean driving record.
• CI/TY knowledge is a plus.

Responsibilities

• Meet or exceed pre-determined booking goals for guest room revenue.
• Responsible for prompt handling of inquiry calls and monitoring paperwork efficiently.
• Solicit new and repeat guest room and meeting business.
• Evaluate a potential piece of business for profitability.
• Maintain contact with historical and lapsed clients to re-ignite relationships.

Skills

Contract Negotiation

Customer Service

Education

Relevant Bachelor's degree

Job description

Description

The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:

• Medical (two options) with vision
• Dental
• 401(k) with 4% company match
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Voluntary Hospitality Indemnity
• Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
• Short-Term Disability
• Long-Term Disability

AND:

• Paid time off (vacation, sick, holiday)
• Meal stipend
• Free uniforms
• Free non-slip shoes (two free pair per year!)
• Positive associate relations
• Associate recognition and events, incentives and rewards monthly
• Ongoing training
• Education assistance
• Major hotel discounts at over 7,000 hotels worldwide
• Other company discounts

A background check and drug screen is required of all candidates selected to move forward in our hiring process.

Our company participates in E-Verify.

JOB RESPONSIBILITIES:

1. Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
2. Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
3. Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.
4. Solicit new and repeat guest room and meeting business. Maintain client base of key accounts and conventions. Determine the guest’s needs, space availability, and meeting details.
5. Make outside sales calls and Telemarket to obtain business. Also utilize site inspections and on-site luncheons to book business.
6. Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
7. Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
8. Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
9. Accurate and timely preparation of detailed Sales Contracts, and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts and orders, prior to distribution to client and hotel staff.
10. Follows up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. with the Group Housing Coordinator to ensure maximum occupancy.
11. Generate “thank you” notes to clients after functions with prompt follow up of negative client feedback as necessary.
12. To be knowledgeable of the competition in the area and our strengths and opportunities.
13. Join pertinent associations and attend a few qualified events annually- networking.
14. Follow up on bookings and solicit repeat business.
15. Attend tradeshows, sales trips, industry functions both locally and beyond.
16. Maintain contact with historical and lapsed clients to re-ignite a relationship.
17. Service banquet functions prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event
18. Other duties as assigned by the Director of Sales & Marketing

JOB REQUIREMENTS:

• Minimum 1 year of hotel or relevant experience in group sales and/or servicing groups and/or detailing events
• Relevant Bachelor’s degree preferred or equivalent combination of education and experience
• Must possess a valid New Mexico Driver’s License and a clean driving record
• Must have a vehicle and valid insurance
• CI/TY knowledge is a plus

Sheraton Albuquerque Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 505 349-8024 to let us know the nature of your request.

Qualifications

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Required

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Required

  Goal Completion: Inspired to perform well by the completion of tasks

Education

• Bachelors (Preferred)

Skills

• Contract Negotiation (Expert)
• Customer Service (Expert)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.