Front Desk Agent

Spirehotels; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Albuquerque is seeking a dedicated Front Desk Associate to provide exceptional service and create memorable experiences for guests. The ideal candidate will excel in multitasking and customer service, ensuring a seamless check-in and check-out process. With a comprehensive benefits package and incentives for new hires, this position offers a rewarding opportunity in a dynamic environment.

Benefits

Medical, dental, vision insurance

401K matching

Paid time off

Hotel discounts

Wellness programs

Qualifications

• One year of customer service or guest-facing experience required.
• One year of front desk experience in hotels preferred.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Streamline check-in and check-out processes.
• Resolve guest concerns with attentive service recovery.

Skills

Customer Service

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

DoubleTree Albuquerque
DoubleTree by Hilton Albuquerque
201 Marquette Ave NW
Albuquerque, NM 87102, USA

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS to get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical illness or accident coverage, short- & long-term disability, paid time off, wellness programs, hotel discounts, and more. (For PTB, just remove M; for PTX, only early pay and 401K)

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by creating remarkable and seamless experiences from arrival. Your efforts will leave a lasting impression and unforgettable memories.

Essential Job Functions:

1. Deliver unparalleled service, courtesy, and care to our guests
2. Respond promptly and effectively to guest questions and requests
3. Streamline check-in and check-out processes
4. Answer incoming calls professionally and promptly
5. Excel at multitasking in a dynamic environment
6. Resolve guest concerns with attentive service recovery

The DoubleTree Hotel believes top-tier team members deserve recognition!

By securing a position with us, you could earn up to $1,000 in incentives paid throughout your first year! Incentives are awarded on your 30th day, 6-month, and 1-year anniversaries.

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs
• Primarily standing during shifts

Qualifications:

• High school diploma or equivalent
• One year of front desk experience in hotels preferred
• One year of customer service or guest-facing experience required
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Previous hotel PMS experience (e.g., PEP) a plus

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.