Front Desk Agent

Crestline Hotels & Resorts; New Mexico; On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent responsible for guest check-ins and check-outs, managing guest relations, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and the ability to handle guest requests efficiently. Join a dynamic team in the heart of the hospitality industry and grow your career with potential advancement opportunities.

Qualifications

• One year of experience in a similar hotel position.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints, ensuring satisfaction.
• Maintain complete knowledge of hotel features and services.

Skills

Customer Service

Problem Solving

Communication

Education

High School Graduate

GED

Tools

Basic Computer Skills

Job description

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Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration information, and obtain backup payment information.
• Coordinate with Bell Person for guest luggage transport.
• Handle overbooked or walk-in guests.
• Accept and record wake-up call requests, manage guest faxes, and communicate guest information to relevant departments.
• Resolve discrepancies on room status reports and process check-outs and adjustments.

Education and Experience

• High School Graduate or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.