Front Desk Agent

Bishop's Lodge, Auberge Resorts Collection; Santa Fe (NM); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a renowned hospitality team as a Front Desk Agent, where your exceptional customer service skills will create memorable experiences for guests. As the welcoming face of the establishment, you will facilitate check-in and check-out processes, manage reservations, and address inquiries with professionalism. This role offers the chance to thrive in a vibrant environment that celebrates Southwestern heritage, providing opportunities to engage with guests and contribute to their unforgettable stay. Be part of a luxury brand that values design and service excellence, making a significant impact on guest satisfaction.

Qualifications

• Minimum 1 year experience in a similar role.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Greet guests upon arrival and facilitate check-in/check-out.
• Handle room reservations and address guest inquiries promptly.
• Process payments and maintain records of guest interactions.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Multitasking

Tools

Hotel Management Systems

Basic Computer Skills

Job description

Join our team as a Front Desk Agent at Bishop's Lodge, Auberge Resorts Collection.

As the first point of contact, you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. Your impeccable customer service skills and attention to detail will create a memorable experience, ensuring our guests feel valued from check-in to check-out.

Responsibilities

1. Greet guests upon arrival, facilitate check-in/check-out, and provide information about hotel services, amenities, and policies.
2. Handle room reservations, confirm guest details, assign rooms, and communicate special requests to relevant departments.
3. Address guest inquiries, concerns, and requests promptly and professionally, creating a positive atmosphere.
4. Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordination with the accounting department.
5. Serve as a communication hub, relay messages between guests and hotel departments, and maintain records of guest interactions.

Qualifications

• Minimum 1 year experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Company Overview

Settled over 150 years ago by Bishop Jean Baptiste Lamy, this Santa Fe landmark preserves its Southwestern heritage through a sensitive restoration. Guests can explore vibrant culture via nature adventures, arts, culinary experiences, and gatherings.

Additional Information

Auberge Resorts Collection offers luxury hotels, resorts, residences, and private clubs across three continents, emphasizing captivating design, cuisine, spas, and gracious service. Visit aubergeresorts.com for more info. Follow us on social media @AubergeResorts and #AlwaysAuberge.

Juniper Bishops Employment LLC is an Equal Opportunity Employer, committed to non-discrimination in employment practices.