Front Desk Agent

Spire Hospitality; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company where you will play a key role in creating unforgettable experiences for guests. As a front desk team member, you will provide exceptional service, ensuring each guest feels welcomed and valued. This dynamic position requires multitasking and effective communication skills, as you will handle guest inquiries and streamline check-in and check-out processes. With a comprehensive benefits package and incentives throughout your first year, this role offers a rewarding opportunity to thrive in a supportive environment. If you are passionate about hospitality and dedicated to guest satisfaction, we invite you to apply!

Benefits

Early Pay or Earned Wage Access

Medical Insurance

Dental Insurance

Vision Insurance

Pet Discount Program

401K Matching

Paid Time Off

Wellness Programs

Hotel Discounts

Life Insurance

Qualifications

• One year of customer service experience in a guest-facing role is required.
• Preferred: One year of front desk experience in hotels.

Responsibilities

• Deliver exceptional service and care to guests.
• Streamline check-in and check-out processes efficiently.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Education

High School Diploma

Tools

MS Suite (Outlook, Word, Excel)

Hotel PMS Systems (OnQ, PEP)

Job description

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts, and much more. (Make this correct for PTB or PTX) PTB: just remove 'M'; PTX: only early pay and 401K.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Hotel Specific:

The DoubleTree Hotel believes top-tier Team Members deserve some recognition!

By securing a position with us, you will be awarded up to $1,000 in incentives paid throughout your first year! Incentives will be awarded on your 30th day of employment, PLUS your 6-month anniversary, AND again on your 1-year anniversary!

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs
• Primarily standing for the majority of the shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite—Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OnQ, PEP

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.