Front Desk Agent

Sheraton Albuquerque Uptown; Albuquerque (NM); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Albuquerque seeks an outgoing front desk agent to provide exceptional customer service from reservation to departure. The ideal candidate will have previous front desk experience, strong communication skills, and be available for AM and PM shifts, including weekends and holidays. Join our team and enjoy competitive benefits, including medical insurance and hotel discounts.

Benefits

Medical, Vision, and Dental Insurance

401(k) with 4% Match

Paid Time Off

Meal Stipend

Employee Recognition

Major Hotel Discounts Worldwide

Qualifications

• Previous front desk experience preferred; Marriott system experience is a plus.
• Availability for AM or PM shifts, including holidays and weekends.

Responsibilities

• Providing guests with service from reservation to departure.
• Responding promptly to guest needs, requests, and complaints.

Skills

Customer Service

Professional Communication

Job description

Description

The Sheraton Albuquerque Uptown is seeking an outgoing and friendly front desk agent with excellent customer service skills to join our team. Responsibilities include providing guests with service from reservation to departure, responding promptly to guest needs, requests, and complaints. The position requires availability for both AM and PM shifts.

Qualifications

• Previous front desk experience preferred; Marriott system experience is a plus.
• Professional communication skills over phone, text, and email.
• Availability for AM or PM shifts, including holidays and weekends.

Benefits

We are a Gold Level New Mexico Family Friendly Business, offering benefits such as:

• Competitive salary and benefits
• Medical, vision, and dental insurance
• 401(k) with 4% match
• Voluntary insurance options
• Paid time off including vacation, sick, and holidays
• Meal stipend, uniforms, and shoes
• Employee recognition, training, education assistance
• Major hotel discounts worldwide and other perks

A background check and drug screening are required. We are an E-Verify employer and an equal opportunity employer, providing accommodations for applicants with disabilities.