Front Desk Agent

SPIRE Hospitality; Albuquerque (NM); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Albuquerque, where you'll provide exceptional service to guests. This role includes welcoming guests, managing check-in/check-out, and ensuring memorable experiences. Enjoy a comprehensive benefits package, including early pay and wellness programs.

Benefits

Early Pay or Earned Wage Access

Medical Insurance

Dental Insurance

Vision Insurance

Pet Discount Program

401K Matching

Paid Time Off

Hotel Discounts

Qualifications

• One year of customer service or guest-facing role required.
• One year of Front Desk experience preferred.

Responsibilities

• Deliver unparalleled service, courtesy, and care to guests.
• Streamline check-in and check-out processes.
• Resolve guest concerns with attentive service recovery.

Skills

Customer Service

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Join to apply for the Front Desk Agent role at SPIRE Hospitality.

We offer a comprehensive full-time benefits package, including EARLY PAY OR EARNED WAGE ACCESS (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical illness or accident coverage, short- & long-term disability, paid time off, wellness programs, hotel discounts, and more. (Adjust benefits for PTB or PTX: PTB remove M, PTX only early pay and 401K).

In this role, you'll warmly welcome guests and provide exceptional service throughout their stay, ensuring guest satisfaction and creating memorable experiences from arrival to departure.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to guests
• Respond promptly to guest questions and requests
• Streamline check-in and check-out processes
• Answer incoming calls professionally
• Multitask effectively in a dynamic environment
• Resolve guest concerns with attentive service recovery

Hotel Specific:

The DoubleTree Hotel recognizes top-tier team members with incentives up to $1,000 paid throughout the first year—on your 30th day, 6-month, and 1-year anniversaries.

Physical Demands:

• Lift, carry, push, or pull up to 10 lbs
• Primarily standing during shifts

Qualifications:

Education: High school diploma or equivalent

Experience:

• One year of Front Desk experience preferred
• One year of customer service or guest-facing role required
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Experience with hotel PMS systems (e.g., PEP) is a plus

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality