Front Desk Agent

Prominence Hospitality Group; Albion (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to create exceptional guest experiences at their Courtyard by Marriott Albion. This position requires a warm personality and strong attention to detail to ensure every guest enjoys a memorable stay. Join a team focused on growth, inclusivity, and guest satisfaction.

Benefits

Comprehensive training

Career growth opportunities

Paid Time Off

Employee discounts

Qualifications

• High School diploma or GED required; Bachelor’s degree or 2 years of related experience preferred.
• Strong organizational and analytical skills, attention to detail, multitasking.
• Positive personality with excellent listening and communication skills.

Responsibilities

• Greet, register, and assist guests to ensure an exceptional arrival experience.
• Answer and transfer calls promptly, ensuring high customer service levels.
• Monitor lobby cleanliness and maintain accurate front desk records.

Skills

Organizational skills

Attention to detail

Time management

Communication skills

Education

High School diploma or GED

Bachelor’s degree

2 years of related experience or training

Tools

Microsoft Office

Reservation management systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location:Courtyard by Marriott Albion, 200 South Superior Street, Albion, MI 49224

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Work/Life Balance – Enjoy Paid Time Off and employee discounts for you and your loved ones.
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters
As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Ready to Ignite Your Career? Apply Now!
Join a team that values your growth and contributions. Click the link below to apply and become part of the Prominence Hospitality family!

Source: Prominence Hospitality Group