Front Desk Agent

RadNet, Inc.; Dedham (MA); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent in Dedham, Massachusetts. This essential role involves managing guest check-in and check-out, providing exceptional customer service, and handling various administrative tasks to ensure a welcoming experience. The position offers full-time benefits including health insurance, 401(k) matching, and hotel discounts, making it an excellent opportunity for those entering the hospitality field.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Hotel discounts

Qualifications

• High school diploma or equivalent required.
• Guest service skills and basic accounting knowledge needed.
• Proficient with computers and office equipment.

Responsibilities

• Greet and assist guests with check-in and check-out processes.
• Handle reservations and ensure billing accuracy.
• Answer calls and respond to emails promptly.

Skills

Guest service skills

Basic accounting

Calm under pressure

Excellent communication

Organization

Time management

Education

High school diploma or equivalent

Job description

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Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

• Greeting and Check-In: Welcome guests, assist with check-in, verify reservations, and provide information about services and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue receipts, ensuring billing accuracy.
• Phone and Email Communication: Answer calls, direct inquiries, and respond to emails promptly and professionally.
• Reservation Management: Manage reservations, cancellations, and modifications accurately.
• Guest Services: Assist with requests, address complaints, and provide local recommendations.
• Administrative Tasks: Manage mail, maintain visitor logs, organize files, and keep the front desk tidy.
• Security and Access Control: Monitor premises access, issue visitor badges, and follow security protocols.
• Cash Handling: Handle transactions securely and reconcile cash at shift end.
• Multi-Tasking: Manage multiple responsibilities efficiently.
• Collaboration: Coordinate with other departments for smooth operations.
• Emergency Response: Follow procedures for emergencies and assist guests and staff.

Skills And Abilities

High school diploma or equivalent. Guest service skills, basic accounting, hospitality industry familiarity. Calm under pressure. Proficient with computers, phones, and office equipment. Excellent communication, organization, and time management skills.

Working Conditions & Physical Effort

Physical tasks include standing, walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs. Work may involve exposure to temperature extremes, chemicals, dirt, fumes, odors, loud noises. Safety precautions and protective equipment are required.

Benefits

Full-time benefits may include health, dental, vision insurances, disability, life insurance, identity theft protection, flexible spending accounts, 401(k) with company match, paid time off, holidays, employee assistance, and hotel discounts. Benefits vary by location. Part-time benefits are also available.

EEO/VET/DISABLED

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality