Hampton Inn & Suites Worcester - Front Desk Agent

Aimbridge Hospitality; Worcester (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Aimbridge Hospitality recherche un Agent de Réception pour le Hampton Inn & Suites de Worcester. Ce rôle essentiel consiste à offrir un service à la clientèle exceptionnel tout en gérant les interactions avec les clients et les opérations de la réception. Les candidats doivent avoir un diplôme de lycée et idéalement de l'expérience dans l'hôtellerie. Le poste offre un salaire de 17,00 $/heure, plus des avantages compétitifs après une période d'attente.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Diplôme de lycée ou équivalent requis.
• Expérience dans un hôtel ou un domaine similaire préférée.
• Compétences de communication verbale et écrite requises.

Responsibilities

• Fournir un excellent service à la clientèle.
• Gérer les réservations, check-ins et check-outs.
• Résoudre les préoccupations des clients rapidement.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Join to apply for the Hampton Inn & Suites Worcester - Front Desk Agent role at Aimbridge Hospitality

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Join to apply for the Hampton Inn & Suites Worcester - Front Desk Agent role at Aimbridge Hospitality

Aimbridge Hospitality provided pay range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

#N/A

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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