Front Desk Agent AC Hotel Worcester, MA

Claremont Companies; Worcester (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a growing company as a Front Desk Agent at AC Hotel in Worcester, MA. This position is pivotal in delivering excellent guest service and managing hotel operations effectively. We seek dedicated individuals with a high school diploma and a passion for hospitality. Night and weekend availability required.

Qualifications

• Must speak, read, write, and understand English.
• Previous hotel-related experience desired.
• Ability to frequently sit, stand, walk during shift.

Responsibilities

• Serve as the main point of contact for guests.
• Administer hotel guest payment policies.
• Maintain hotel key security system.

Skills

Courteous hospitality

Proactivity

Customer service

Education

High school graduate or equivalent

Job description

FRONT DESK AGENT at the AC HOTEL in Worcester, MA

Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at the AC Hotel in Worcester, MA. This is your chance to start your career with a growing company that values your passion and dedication.

Claremont Companies is headquartered in Lakeshore Center in Bridgewater, Massachusetts. Claremont Companies is a privately owned and closely held real estate investment, development, and asset management firm. Today, Claremont owns more than 60 real estate assets consisting of hotels, apartments, retail centers, and office buildings with plans to expand even further.

JOB DESCRIPTION:

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team!

KEY RESPONSIBILITIES:

• Exhibit courteous hospitality at all times to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.
  
  
  

REQUIREMENTS:

• High school graduate or equivalent
• Previous hotel-related experience desired
• Must be available to work nights and weekends
• Must speak, read, write, and understand English
• Ability to frequently sit, stand, walk during shift
• Ability to occasionally lift and carry up to 40 pounds
  
  
  

Claremont Companies is an equal opportunity employer. EOE M/F/D/V

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