Front Desk Agent - Homewood Suites by Hilton Arlington,MA

Claremont Companies; Arlington (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Claremont Companies is looking for a Front Desk Agent to join their Homewood Suites team in Arlington, MA. This role involves providing excellent customer service to guests, managing their requests, and maintaining hotel operations. It's a perfect entry-level opportunity for those passionate about hospitality and eager to grow in a thriving company.

Qualifications

• Previous hotel-related experience preferred.
• Availability to work nights and weekends.
• Proficiency in English (reading, writing, speaking).

Responsibilities

• Serve as the main point of contact for guests, handling requests and concerns.
• Ensure check-in and check-out processes are efficient.
• Maintain hotel key security system and oversee safe deposit boxes.

Skills

Customer Service

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Front Desk Agent - Homewood Suites by Hilton Arlington, MA

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Position Overview

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at Homewood Suites by Hilton in Arlington, MA. This role involves serving as the main point of contact for guests, handling their requests, concerns, and needs. This is a great opportunity to start your career in the hospitality industry with a growing company that values your passion and dedication.

About Claremont Companies

Headquartered in Lakeshore Center in Bridgewater, Massachusetts, Claremont Companies is a privately owned real estate investment, development, and asset management firm. The company owns over 60 assets including hotels, apartments, retail centers, and office buildings, with plans for expansion.

Key Responsibilities

• Exhibit courteous hospitality at all times to guests and associates.
• Proactively offer additional services and inform guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere through effective communication and teamwork.
• Post all charges, including valet and miscellaneous charges, to guest accounts.
• Maintain hotel key security system and oversee safe deposit boxes for guests.
• Verify credit cards and reconcile bank transactions at the end of shifts.
• Run and verify availability reports at shift start, updating as necessary.
• Review communication logs at shift start.
• Follow hotel emergency procedures in case of emergencies.
• Notify supervisors of any room issues promptly.
• Ensure check-in and check-out processes are efficient.
• Operate hotel phone system for transferring calls and voicemail.
• Promptly distribute and notify guests of mail.

Minimum Requirements

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Availability to work nights and weekends.
• Proficiency in English (reading, writing, speaking).
• Ability to sit, stand, and walk frequently during shifts.
• Ability to occasionally lift and carry up to 40 pounds.

Claremont Companies is an equal opportunity employer. EOE M/F/D/V