Front Desk Agent | Buffalo Marriott LECOM HARBORCENTER

Shaner Hotel Group; Buffalo (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company seeks part-time front desk staff for the Buffalo Marriott LECOM HARBORCENTER. Responsibilities include managing check-ins and payments, providing customer service, and maintaining daily reports. Join a team at a premier location with benefits like health insurance, paid time off, and complimentary hotel stays.

Benefits

Health insurance

Paid time off

8 Paid holidays

2 Complimentary night hotel stays per year

1 Complimentary meal per shift

Located on bus and metro routes

Qualifications

• At least one year of customer service experience; preferred hotel experience.
• Ability to communicate effectively with guests and co-workers.
• Knowledge of local attractions suitable for guests.

Responsibilities

• Provide superior guest services including check-in/check-out.
• Process all payments according to established hotel requirements.
• Generate and distribute daily reports.

Skills

Customer Service

Communication

Bilingual (English/Spanish)

Knowledge of Local Activities

Education

High school graduate or equivalent

Tools

Computer Experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies / procedures.
• Generate, print, and distribute daily reports to designated departments / personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in / check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English / Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Job Type : Part-time

Pay : Starting at $16 USD / hour.

Benefits :

• Health insurance
• Paid time off
• 8 Paid holidays
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About the Team

Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.