Front Desk Administrator

Kelly Services; Worcester (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Motion Recruitment Partners is seeking a Front Desk Administrator in Worcester, MA, to be the first contact for visitors, clients, and callers. This onsite role requires five days per week in the office and reliable organizational and communication skills.

You will greet guests, answer and route calls, schedule appointments, maintain records, and support a variety of general administrative tasks using Microsoft Office.

Qualifications

• Prior experience in front desk or reception roles
• Excellent verbal and written communication skills
• Strong interpersonal skills with a customer-service mindset
• Proficiency with Microsoft Office applications (Outlook/Word/Excel)
• Ability to prioritize tasks in a fast-paced environment

Responsibilities

• Front desk operations and customer service duties
• Answering and routing incoming calls; greeting visitors
• Scheduling appointments and maintaining records
• Supporting general administrative tasks and document management

Skills

Front desk experience

Customer service

Communication

Organization

Multitasking

Tools

Outlook

Word

Excel

Job description

$20 - $25

This client is seeking a Front Desk Administrator to serve as the first point of contact for visitors, clients, and callers while providing administrative support to help ensure smooth day-to-day office operations. The ideal candidate will possess strong communication, organizational, and customer service skills.

In this role, you will greet visitors, answer and route incoming phone calls, schedule appointments, maintain records, and support a variety of general administrative and office functions. This position is fully onsite, requiring attendance five days per week in Worcester, MA.

Required Skills & Experience

• Prior experience in a front desk, reception, administrative support, or customer-facing position

• Excellent verbal and written communication skills

• Strong interpersonal skills with a commitment to delivering exceptional customer service

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

• Ability to effectively prioritize tasks and manage multiple responsibilities in a fast-paced environment

• Highly organized with strong attention to detail and accuracy

Desired Skills & Experience

• Experience handling high-volume, multi-line phone systems in a professional office setting

• Background working within government agencies, legal offices, nonprofit organizations, or other public-facing environments

• Familiarity with records management practices and document processing procedures

• Experience supporting and interacting with individuals from diverse backgrounds, communities, and stakeholder groups

What You Will Be Doing

Tech Breakdown

• 70% Phone and Visitor Management

• 25% Document Management

• 5% Microsoft Office

Daily Responsibilities

• 75% Front Desk Operations, Customer Service, and Administrative Support

• 25% Scheduling and Coordination Duties

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.