Front Desk Administrator

MCB Accounting Firm; Fairfax (VA); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Matthews, Carter and Boyce seeks a Front Desk Administrator to join our in-office operations team in Fairfax, VA. The role is front-desk focused, requiring a calm, can-do attitude, strong people skills, and tech savvy to support a busy CPA firm environment.

The position features a variable hourly schedule with overtime during busy seasons, and on-site work at the Fairfax office. Candidates should be able to lift lightweight materials and manage multiple daily tasks efficiently.

Qualifikationen

• Front desk/office administrator role in CPA setting.
• Ability to manage multiple tasks and deadlines.
• High level of professionalism and customer service.
• Proficiency with MS Office and basic accounting/firm systems.

Aufgaben

• Greet clients and direct them to conference rooms.
• Assist with tax information and package preparation.
• Handle phones and route calls to appropriate staff.
• Monitor operations mailboxes and basic office tasks.

Kenntnisse

Multitasking

Problem-solving

Tech savvy

Calm under pressure

Interpersonal skills

Organizational skills

Tools

MS Office

Outlook

Word

Excel

PowerPoint

PDF creation/conversion

eFax

CCH Axcess

Jobbeschreibung

Seeking a Front Desk Administrator to join our 4-person, in-office operations team.

The right candidate is a problem-solver and multi-tasker with tech savvy. This position requires a confident, calm and can-do individual. This position occupies the front desk and is key in delivering a friendly and professional first impression for Matthews, Carter and Boyce.

Our Firm

Our 100-person CPA firm in Fairfax, VA has been named to Accounting Today's "Best Accounting Firms to Work for" list for many years, as well as "A Top 10 Best Firms for Women". Great people, challenging and fast-paced work, friendly professional services environment, beautiful offices in a great location.

Schedule

This is a position with a variable schedule and therefore will be paid on an hourly basis. If 40 hours/week is exceeded, hourly pay would be earned at time-and-a-half. Hours/week will be approximately as follows:

• 40+** hours/week during our “Busy Seasons”from approx. January 1 – May 15 and from August 15 – October 15 (6 ½ mos. of the year
• 27 ½ hours/week during our “Non-Busy Season”from approx. May 16 – August 14 and from October 16 – Dec 31 (5 ½ mos. of the year)

**Availability required for some overtime hours during heavy deadline season (February - April). There will periodically be some Saturday hours to support the team, for which adequate advance notice will be given. This position is fully on-site at our Fairfax office.

Primary responsibilities include:

Daily Tasks during Busy Season

Client Relations (25%)

• Greet clients, assist them with tax information / tax package, navigate them to conference rooms, and offer and provide refreshments as they wait.
• Contact clients and inform them their tax return is ready, via email and/or phone.
• Coach client through electronically signing documents.
• Receive and route phone calls to the appropriate department and staff.

Staff Relations (5%)

• Work with staff to resolve any problems and concerns.
• Fill request for special projects, (i.e., create mailing labels for remote staff, staff name tags and changing office name plates)
• Post and order busy season meals

Shipping and Receiving - Shipping (25%)

• Courier service
• Client Pick-ups
• USPS and FedEx Mail
• Confirmation Letters
• Marketing requests

Receiving (15%)

• Organizer Intake
• USPS and FedEx Mail

Other including (30%)

• Monitor Operations Mailboxes
• Inventory and restock kitchen supplies
• Must be able to lift 25 pounds

Daily Tasks in the non-Busy Season

The above listed daily tasks remain but are greatly reduced in the non-busy season. Special projects will often get tackled as time permits during this timeframe.

Critical skills:

• Project calm and professional demeanor. Pleasant “telephone voice” and experience using multi-line phone systems in receptionist capacity.
• Proficiency with eFax, CCH Axcess and MS Office Programs including Outlook, Word, Excel, PowerPoint, and PDF document creation/conversion.
• Ability to type approximately 65 WPM; excellent proofreading, grammar, organizational skills, and attention to detail.
• Ability to take direction, ask appropriate questions and complete tasks independently within deadline dates in most efficient manner.
• Experience performing data input into various firm and third-party systems.
• Thrive and enjoy multi-tasking and working in a fast-paced, deadline-driven environment, with aptitude for quick learning.
• Strong interpersonal skills and organization skills.
• Friendly team player who is helpful, respectful, outgoing, and positive.

This position reports directly to Client Services Team Lead/Office Managerand supports areas overseen by the MCB CFO and Director of People Strategy.

Work authorization

• United States (Required)