Front Desk Administrative Support Staff (3463)

Center for Family Services; Washington (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid PTO

401k

Medical Insurance

Prescription Insurance

Life Insurance

Flex Spending Accounts

Training & Development

Advancement Opportunities

Job summary

Center for Family Services is hiring a Front Desk Administrative Support Staff to join our Washington, NJ-based outpatient behavioral health office. This full-time, in-person role (35 hours/week) offers a $18/hour salary and a $500 sign-on bonus.

You will support clinicians, manage records, handle scheduling in ECR, and ensure confidentiality and regulatory compliance. The ideal candidate will have strong administrative skills, a commitment to client privacy, and a proactive approach to problem

Qualifications

• High school diploma or equivalent required.
• Ability to maintain client confidentiality.
• Proficiency in clerical tasks and telephone etiquette.

Responsibilities

• Answer phones professionally and route or take messages.
• Maintain client confidentiality.
• Support medical, clinical and non-clinical staff.
• Schedule appointments for medical staff.
• Maintain centralized appointment schedules in ECR.
• Process receipts and post receivables in ECR.
• Complete forms for reimbursement and compliance.
• Organize and maintain clinical records in ECR.

Skills

Confidentiality

Professional communication

Clerical skills

Telephone etiquette

Education

High School Diploma or equivalent

Tools

ECR

Job description

Front Desk Administrative Support Staff (3463)

*Sign-On Bonus

Take advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Location: Washington and Hackettstown, NJ (Fully in person)

Job Type/Status: Full Time (35 hour per week, Monday to Friday)

Salary: $18 per hour

Position Summary:

The Front Desk Administrative Support Staff of the Center for Family Services supports the psychiatric and clinical staff in an outpatient behavioral health office located in Washington, NJ. This role is essential in maintaining accurate records, ensuring compliance with regulatory standards, and supporting our team in delivering exceptional client services. The ideal candidate will possess strong administrative skills, a commitment to confidentiality, and a proactive approach to problem‑solving.

Duties and Responsibilities:

• Answer telephones in professional manner and appropriately route calls or take messages;
• Maintain confidentiality of clients;
• Provide support to medical, clinical and non‑clinical direct service staff;
• Schedule appointments for medical staff;
• Maintain centralized client/staff schedule of appointments in ECR;
• Collect fees and post receivables in ECR;
• Accurate and timely completion of forms necessary for third party reimbursement and program compliance;
• Utilize ECR to organize and maintain clinical records;
• Scan documents and either upload, save or send as appropriate;
• Type or word‑process required assignments accurately and promptly;
• Process request for medical records, document the request and record sent
• Gather data and complete statistical reports as requested by administrative staff;
• Perform clerical functions, as appropriate;
• Complete incident reports according to policy in a timely and accurate manner;
• Observe and report facility safety and maintenance problems;
• Participate in required staff trainings, meetings and supervision as scheduled;
• Abide by agency Policies and Procedures.

Requirements:

• High School Diploma or equivalent
• Ability to maintain confidentiality of clients
• Ability to interact with clients and staff in a professional and respectful manner
• Proficiency in clerical skills, such as word processing, filing and telephone etiquette

Benefits:

At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

Disclaimer Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.