Front Desk & Administrative Support Specialist

State-of-Iow; Des Moines (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

IPERS

Health, dental, and vision insurance

Flexible vacation, sick leave, and 202

Life and disability insurance

Retirement savings options (RIC)

Flexible Spending Accounts

Flexible work environment

Job summary

The Iowa Department of Management’s Division of Information Technology seeks an Administrative Support Assistant 3 to serve as the front-office representative for the department in Des Moines. You will welcome visitors, route calls, and keep the front desk running securely and efficiently.

This role supports staff, leadership, and stakeholders with organized operations, maintained records, and space planning.

Qualifications

• Front-desk receptionist with professional demeanor.
• Ability to enforce security procedures and verify visitors.
• Proficient in preparing documents, scheduling meetings, and record-keeping.

Responsibilities

• Serve as the primary front-desk receptionist, welcoming visitors and ensuring a professional, secure, and efficient entry experience.
• Enforce office security procedures by verifying visitor authorization, managing sign-in/out processes, completing contractor security forms, and escorting guests as required.
• Answer and route calls from the main DOM DoIT telephone line, providing accurate information and messages to staff.
• Prepare, format, and assemble correspondence, reports, and documents, including photocopying, printing, and collating materials.
• Schedule meetings for administrators and staff, and manage reservations for conference rooms and learning spaces.
• Develop and maintain tracking documents, spreadsheets, and workflow tools to support administrative and operational functions.
• Record and distribute meeting minutes and ensure proper storage and accessibility of documentation.
• Assist in maintaining the organizational seating chart by processing updates, tracking changes, and supporting space-planning needs.
• Monitor daily front-office operations, reporting issues, building concerns, and staff requests to appropriate personnel.
• Maintain and update the DOM DoIT front office manual to ensure all procedures and reference materials remain current.
• Manage office supply inventory, including ordering, organizing, and maintaining the supply cabinet.
• Receive, document, sort, and distribute mail, packages, and deliveries for DOM DoIT staff.

Skills

Front desk

Customer service

Office procedures

Security protocols

Multitasking

Job description

The Iowa Department of Management’s Division of Information Technology seeks an Administrative Support Assistant 3 to serve as the front-office representative for the department in Des Moines. You will welcome visitors, route calls, and keep the front desk running securely and efficiently.

This role supports staff, leadership, and stakeholders with organized operations, maintained records, and space planning.