Administrative Support Assistant 3 Des Moines - 50310 - Polk County

Iowa National Guard; Des Moines (IA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off (vacation/sick/holidays)

IPERS retirement plans & retirement 2.

Flexible Spending Accounts

Life insurance

Employee Assistance Program

Employee discount programs

Job summary

Iowa Department of Health & Human Services is seeking an Administrative Support Assistant 3 to lead and coordinate office support operations in the Polk County River Place HHS office, Des Moines. This full-time role runs Monday–Friday, 8:00 AM–4:30 PM.

New hires start at $20.16 hourly ($1,612.80 biweekly, $43,742.40 annually). The position emphasizes proactive work, strong organizational skills, and confidentiality, with occasional travel to assist other offices.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Two years of education and/or full-time experience with college coursework as described above.
• Current, continuous experience in the state executive branch that includes six months as Administrative Support Assistant 2 or eighteen months as Administrative Support Assistant 1.

Responsibilities

• Keep our office running smoothly by coordinating office operations and assisting the Public Service Supervisor.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Support team members with administrative tasks and step in as backup when needed.
• Stay informed on policies and procedures through training and meetings.

Skills

Organizational skills

Communication skills

Customer service

Time management

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Outlook

Windows OS

Job description

This position is for permanent Iowa Health and Human Services employees. Those in any other status are not eligible to apply.

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Support Assistant 3 to perform clerical support duties in the Polk County River Place HHS office. This position will lead and coordinate office support operations. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM - 4:30 PM.

New hires will start at the base salary of $20.16 hourly, $1,612.80 biweekly, $43,742.40 annually.

What You’ll Do

• Keep our office running smoothly by coordinating office operations and assisting the Public Service Supervisor.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Support team members with administrative tasks and step in as backup when needed.
• Stay informed on policies and procedures through training and meetings.

• Work in a team environment that encourages cooperation and working with others to achieve goals.

What We’re Looking For

• Candidates who show initiative by anticipating needs, taking action, and following through with minimal supervision.

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with MicrosoftWord, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• Occasional travel to assist other offices.

Why Join Us?

• Meaningful Work: Help connect Iowans to vital health and human services.
• Work-Life Balance: Enjoy a predictable Monday–Friday schedule.
• Growth Opportunities: Access to training and development programs.
• Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more! See below for more information.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description