Frontline Administrative Support Specialist

State of Iowa; Newton (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Newton Correctional Facility in Newton, Iowa is seeking an Administrative Support Assistant 1 to serve as the primary contact for staff, visitors, and offenders. The role handles daily communications, security screening, and general clerical duties under the supervision of the Associate Warden Administration.

Responsibilities include front-desk reception, routing calls, managing sign-ins, and supporting mailroom operations and visiting records with accuracy and discretion.

Qualifications

• Strong public contact and customer service skills with diplomacy and tact.
• Solid background in administrative support and clerical record-keeping.
• Ability to operate communications equipment (paging systems, radios, telephones).
• Availability: Full-time, 7:00 a.m. to 3:30 p.m., Monday–Friday.

Responsibilities

• Serve as the initial contact for staff, visitors, and offenders.
• Perform security screening and manage sign-in verification.
• Process visitor records and support clerical tasks including notary services.
• Coordinate mail and support mailroom functions.

Skills

Public contact

Customer service

Administration

Clerical records

Communication equipment ops

Tools

Paging systems

Radios

Telephone systems

Job description

Newton Correctional Facility in Newton, Iowa is seeking an Administrative Support Assistant 1 to serve as the primary contact for staff, visitors, and offenders. The role handles daily communications, security screening, and general clerical duties under the supervision of the Associate Warden Administration.

Responsibilities include front-desk reception, routing calls, managing sign-ins, and supporting mailroom operations and visiting records with accuracy and discretion.