Front Desk & Administrative Coordinator

Volunteers of America Upstate NY; City of Rochester (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Health, Dental, Vision insurance

Company Paid Life & LTD Insurance

403(b), & more!

Job summary

VOA is seeking a Front Desk Coordinator in Rochester, NY. This full-time role handles front desk operations, processes payments, maintains records, and supports attendance and enrollment activities to keep daily center operations running smoothly.

The ideal candidate has strong communication skills, office software proficiency, and the ability to work independently and with a team, ensuring confidentiality and courteous service to families and staff.

Qualifications

• Experience in clerical office settings and customer service.
• Proficient with Microsoft Office Suite and email communications.
• Strong written and verbal communication; detail-oriented and reliable.

Responsibilities

• Operate front desk, greet families, staff and visitors professionally.
• Process childcare payments and provide receipts securely.
• Maintain records, attendance, enrollment, and reporting support.
• Manage phone calls, messages, and coordination with staff.
• Assist with building security, paperwork, and center communications.

Skills

MS Office

Outlook

Phone system

Communication skills

Data entry

Education

High School diploma/GED

Associate's degree (preferred)

Job description

VOA is seeking a Front Desk Coordinator in Rochester, NY. This full-time role handles front desk operations, processes payments, maintains records, and supports attendance and enrollment activities to keep daily center operations running smoothly.

The ideal candidate has strong communication skills, office software proficiency, and the ability to work independently and with a team, ensuring confidentiality and courteous service to families and staff.