Front Desk & Emergency Response Coordinator

Voa Gny; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Job summary

VOA is seeking a Front Desk Monitor/Emergency Response Coordinator in the Bronx, NY. The role greets visitors, manages sign-in logs, routes deliveries, and supports residents while maintaining security at the front desk.

The position also involves crisis intervention and following established emergency procedures, including routine rounds of the residence. A high school diploma is preferred, with the VOA covering certification costs.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner; efficient and firm at a busy front desk/security operation.
• Ability to perform diverse tasks while maintaining confidentiality.

Responsibilities

• Greet visitors and direct or announce arrivals to staff or residents.
• Ensure clients sign in/out as required.
• Route mail and deliveries as needed.
• Handle or assist in crisis intervention.
• Follow procedures in emergencies; conduct rounds as assigned.

Skills

Front desk operations

Bell/concierge friendly service

Crisis intervention awareness

Confidentiality handling

Communication with residents

Education

High school diploma or GED

Job description

VOA is seeking a Front Desk Monitor/Emergency Response Coordinator in the Bronx, NY. The role greets visitors, manages sign-in logs, routes deliveries, and supports residents while maintaining security at the front desk.

The position also involves crisis intervention and following established emergency procedures, including routine rounds of the residence. A high school diploma is preferred, with the VOA covering certification costs.