Front Desk Administrative Assistant

The University of New Mexico; Albuquerque, Northern (NM, KY); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition remission

Paid parental leave

Job summary

The University of New Mexico is seeking an Administrative Assistant 3 for the Front Desk/Reception in the Student Health and Counseling (SHAC). The role involves handling administrative tasks, front desk duties, and EHR workflow support to ensure smooth clinic operations.

Primary responsibilities include appointment scheduling, information coordination, data gathering for reports, and deposit processing. This regular full-time position offers benefits and a supportive team environment.

Qualifications

• Administrative Assistant 3 duties at SHAC Front Desk require multitasking and problem solving.
• Ability to manage schedules, answer phones, and assist visitors with inquiries.
• Experience with health records workflows and routine financial tasks is helpful.

Responsibilities

• Oversees and performs diverse administrative activities within the department.
• Resolves day-to-day scheduling issues and supports program goals.
• Prepares reports by gathering data from multiple sources.
• Handles daily deposits and reconciles issues with the SHAC unit.
• Provides front desk support, answers calls, schedules appointments, and records visits.

Skills

Administrative support

Customer service

Scheduling

Data entry

Telephone handling

Tools

Health X-net

Job description

Admin Assistant 3

Requisition ID: req37583

Working Title: Front Desk Administrative Assistant

Position Grade: 08

Position Summary

The University of NewMexico Student Health and Counseling (SHAC) is seeking applicants for an Administrative Assistant 3 position to work in the Front Desk/Receptiondepartment. The Administrative Assistant 3 position consists of the ability to perform and/or oversee a variety of associated administrative tasks, and electronic health record workflows that support the clinic.

Duties and Responsibilities:

• Oversees and/or performs a range of diverse administrative activities for the department, serve as central point person within the department in the resolution of a variety of day-to-day schedules.
• Assists in administrative problem solving, program/project planning, development and execution of stated goals and objectives.
• Research information, compiles statistics and gather / computes various data, prepares special and/or one-time reports, summaries or replies to inquiries, selecting relevant data from a variety of sources.
• Completes personal deposit at end of day and takes turn completing SHAC deposit first thing every business day, reconciles any issues and assist with problem resolution.
• Provides and/or oversees support activities for SHAC Front Desk such as answering telephones, assisting and resolving problems and inquiries of visitor, parents, reviews incoming calls to determine escalation to supervisor and/or director(s). Schedules appointments and maintains schedules, reschedules patients from schedules when provider is unable to come in.
• Daily verification of insurance eligibility using Health X-net.
• Assist with co-worker training and collaborates on problem resolution.
• Establishes, updates, maintains SHAC Front Desk files and records as required for the position.

Student Health andCounseling (SHAC) is a comprehensive health service available to allcurrently enrolled UNM students. SHAC is located North of Johnson Center andacross from the Student Union Building. It is open Monday through Friday and isclosed on all UNM holidays. Services include medical appointments (scheduledand same day), pharmacy, women\'s and men\'s health, allergy and immunization,medical specialty clinics, physical therapy, lab and x-ray, travel healthclinic and counseling services, as well as health education, prevention, andpromotion.

Please check out ourwebsite to learn more about working at SHAC: https://shac.unm.edu/

As an employee of UNM, being a Lobo means accessto a robust benefits package, access to resources and perks from discounted eventtickets to tuition remission. We foster a Work + Life balance through our employeewellness programs, paid parental leave and more.

Campus: Main - Albuquerque, NM

Department: Student Health and Counseling (037A)

Employment Type: Staff

Staff Type: Regular - Full-Time

Term End Date

Status: Non-Exempt

Pay: Hourly: $19.00 to $24.00, Depending on Education and Experience

Benefits Eligible: This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement: As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required: Yes

For Best Consideration Date: 8/21/2026

Eligible for Hiring Incentive: No

Eligible for Remote Work: No

Eligible for Remote Work Statement

Campus: Main - Albuquerque, NM

Application Instructions: This section has been removed as part of refinement. Please ensure applicants follow internal application channels.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.