Front Desk Administrative Assistant

University of New Mexico; Albuquerque (NM); On-site; USD 26,000 - 33,000; Full time

Job summary

The University of New Mexico SHAC is seeking an Administrative Assistant 3 to support front desk operations and health record workflows. The role oversees diverse administrative tasks and acts as a central contact within the department.

Responsibilities include scheduling, insurance eligibility verification with Health X-net, and assisting in training staff while maintaining SHAC records. The position requires strong customer service, HIPAA awareness, and professional communication with students

Qualifications

• High school diploma or GED; 5 years of related experience preferred.
• Education beyond the minimum may substitute for experience on a year-for-year basis.

Responsibilities

• Oversees and performs a range of administrative activities for SHAC.
• Assists in problem solving, planning and execution of goals and objectives.
• Research and prepare reports by collecting data from multiple sources.

Skills

Interpersonal skills

Customer service

Medical terminology

Communication skills

Teamwork

Education

High school diploma or GED

Tools

MS Office

Health X-net

Job description

The University of New Mexico Student Health and Counseling (SHAC) is seeking applicants for an Administrative Assistant 3 position to work in the Front Desk/Reception department. The Administrative Assistant 3 position consists of the ability to perform and/or oversee a variety of associated administrative tasks, and electronic health record workflows that support the clinic.

Duties and Responsibilities:

• Oversees and/or performs a range of diverse administrative activities for the department, serve as central point person within the department in the resolution of a variety of day-to-day schedules.
• Assists in administrative problem solving, program/project planning, development and execution of stated goals and objectives.
• Research information, compiles statistics and gather / computes various data, prepares special and/or one-time reports, summaries or replies to inquiries, selecting relevant data from a variety of sources.
• Completes personal deposit at end of day and takes turn completing SHAC deposit first thing every business day, reconciles any issues and assist with problem resolution.
• Provides and/or oversees support activities for SHAC Front Desk such as answering telephones, assisting and resolving problems and inquiries of visitor, parents, reviews incoming calls to determine escalation to supervisor and/or director(s). Schedules appointments and maintains schedules, reschedules patients from schedules when provider is unable to come in.
• Daily verification of insurance eligibility using Health X-net.
• Assist with co-worker training and collaborates on problem resolution.
• Establishes, updates, maintains SHAC Front Desk files and records as required for the position.

Student Health and Counseling (SHAC) is a comprehensive health service available to all currently enrolled UNM students. SHAC is located North of Johnson Center and across from the Student Union Building. It is open Monday through Friday and is closed on all UNM holidays. Services include medical appointments (scheduled and same day), pharmacy, women's and men's health, allergy and immunization, medical specialty clinics, physical therapy, lab and x-ray, travel health clinic and counseling services, as well as health education, prevention, and promotion.

As an employee of UNM, being a Lobo means access to a robust benefits package, access to resources and perks from discounted event tickets to tuition remission. We foster a Work + Life balance through our employee wellness programs, paid parental leave and more.

Please check out our website to learn more about working at SHAC: https://shac.unm.edu/

See the Position Description for additional information.

Conditions of Employment:

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.

Minimum Qualifications:

• High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications:

• Advanced and specialized skills and comfort level with basic medical terminology.
• MS Office programs, cash balancing, record-keeping and/or specified information gathering projects.
• Health X-net Insurance verification, scheduling and answering phones, and to work independently with projects, and in a team environment.
• Train and assist new employees as needed, coordinate specified administrative activities and reporting across departments within SHAC.
• Professional interpersonal communication skills in working with a diverse population.
• Excellent customer service skills and professional demeanor.
• Knowledge of HIPAA requirements.
• Ability to ask for clarification or additional information when needed.

Campus:

Main - Albuquerque, NM

Department:

Student Health and Counseling (037A)

Employment Type:

Staff

Staff Type:

Regular - Full-Time

Status:

Non-Exempt

Pay:

Hourly: $19.00 to $24.00, Depending on Education and Experience

Benefits Eligible:

• This is a benefits eligible position.
• The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance.
• In addition, UNM offers educational benefits through the tuition remission and dependent education programs.
• See the Benefits home page for a more information.

ERB Statement:

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:

Yes

For Best Consideration Date:

8/21/2026

Eligible for Hiring Incentive:

No

Eligible for Remote Work:

No

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

Equal Opportunity Statement:

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Background Checking Process:

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.