Office Support Specialist

Child Care Aware; Richmond, Northern (VA, KY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403b

PTO

Disability Insurance

Life Insurance

Childcare Discount

Job summary

The Community Foundation for a greater Richmond seeks an Administrative & Office Support professional to perform clerical tasks in a busy office. Responsibilities include front desk reception, greeting visitors, data entry, mail handling, calendar management, and coordinating supplies.

Strong organizational skills and customer service mindset are essential for daily operations. Qualifications include a high school diploma or GED, 1–3 years in office administration, and proficiency with MS Office

Qualifications

• High school diploma or GED required.
• 1-3 years experience in office administration, reception/front desk, or executive support preferred.
• Must be able to work independently and manage multiple tasks.

Responsibilities

• Answers main YWCA telephone number during business hours and directs calls.
• Performs client intake and greets visitors at front desk.
• Provides excellent customer service and responds to inquiries.
• Manages daily packages and supply deliveries.
• Maintains reception area and ensures supplies are stocked.
• Updates calendar and conference room reservations.
• Trains volunteers on front desk procedures.
• Supports building access control system administration.
• Assists internal departments with office tasks.

Skills

Independent work

MS Office

Phone system experience

Data entry

Detail oriented

Time management

Customer service

Written communication

Education

High school diploma or GED

Tools

Phone system (multi-extension)

Job description

Position Summary:

This positionis responsible for performing clerical tasks within an office setting to support dailybusinessoperations. This positionprovides independent office support assistanceutilizing afull range of clerical duties including typing, data entry, filing, phone and front desk reception, maintaining supplies,sortingand delivering mail,greeting visitors when they arrive, as well asassistingand providingdirection and information to clients, visitors, and other guests of the organization.

Key Responsibilities:

Role & Responsibilities:

Essential Functions: (Essential functionsinclude butare not limited to the functions listed below.)

• Answers the main YWCA telephone number during normal business hours and directs calls appropriately.
• Performs client intake and greetsvisitors at the front deskin a professional mannerOpens, sorts, and distributes incoming correspondence, includingmail,faxes, voice mail,and email.
• Providesexcellent customer serviceand responds to inquiries fromallwho call, visit,or contact the agency.
• Managesdaily packages and supply deliveries.
• Ensuresreception area is tidy and presentable, with all necessary stationery and material (e.g.pens, forms and brochures)
• Maintainsoffice security by following safety procedures and controlling access via the reception desk (monitorandissue visitor badges)
• Validates parking for clients, maintainsparkinglog,and provides the Accounting Manager monthlycopies ofparking logforinvoicereconciliation.
• Sorts mail for clients and/or deliversclient mail to case managers.
• Ensuresthe copy rooms areneat,organized,andfully stocked.
• Update calendar andmanageroom reservationsforcounselingrooms.
• Trains volunteers on front desk procedures and ensures front desk procedure manual is up to date.
• Orders 5 th Street and all Sprout Schools supplies.
• Ensure office supplies are well-stocked and organized.
• Assists internal departments with office tasks (filing, copying,form completion,and providing general information to staff)
• Provides support intheadministration ofthe building’saccess controlsystem
• Managementselectvendor relationships as assigned
• Providing supervision and training to Front Desk/ DVSA Childcare Volunteer
• Other duties as assigned.

Required Qualifications:

Education & Experience:

• High school diploma or G.E.D.
• 1-3year’s experiencein office administration,reception/front desk,or executive support

Skills/Requirements:

• Ability to work independently.
• Knowledge of computer and office equipment, Microsoft Suite, and internet resources.
• Experience using a multi-extension phonesystem
• Proficient in database and word processing software.
• Detail oriented & strong organizational skills.
• Effective oral and written communication skills.
• Ability to multi-task and have excellent time-managementskill
• Professional appearanceand demeanor
• Customer service oriented
• Successful completion of criminal background, illegal drug,andCPSbackgroundchecks.

$18.00 – $21.00 / hour

Medical, Dental, Vision, 403b, Retirement Fund, PTO, Short-Term/Long-Term Disability, Life Insurance, 75% Discount on Child Care

Job Classification:

Administrative & Office Support

CONTACT

The Community Foundation for a greater Richmond
P.O. Box 49044
Baltimore, MD 21297-9044

P: [phone]
F: [phone]
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