Front Desk Admin Assistant II (Part-Time)

Rock Valley College; Rockford (IL); On-site; USD 25,000 - 28,000; Part time

Job summary

Rock Valley College is seeking an Administrative Assistant II to be the main front desk presence in the Records and Registration Office. You will provide advanced clerical support using multiple software systems and exercise independent judgment with minimal supervision while upholding confidentiality.

The role supports customer service standards for students, faculty, and staff, processes applications through the CRM, manages queues, and assists in registering for non-credit programs as needed.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or related experience.
• Ability to read, write, and express oneself clearly.
• Strong communication skills and ability to work with multiple stakeholders.

Responsibilities

• Process applications and student requests through the CRM system.
• Monitor CRM work queues and ensure timely processing.
• Assist students with CRM access and navigation.
• Greet and assist visitors at the front desk.
• Prepare correspondence and maintain filing system.

Skills

Customer service

Communication

Independent judgment

Office software

Education

Associate's degree or equivalent

Tools

CRM system

Microsoft Word

Microsoft Excel

Administrative software

Job description

Rock Valley College is seeking an Administrative Assistant II to be the main front desk presence in the Records and Registration Office. You will provide advanced clerical support using multiple software systems and exercise independent judgment with minimal supervision while upholding confidentiality.

The role supports customer service standards for students, faculty, and staff, processes applications through the CRM, manages queues, and assists in registering for non-credit programs as needed.