Front Desk (104397)

Paycom - ATS; Plano (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Paycom - ATS in Plano, TX is seeking a front desk clerk to perform routine clerical and administrative tasks in a healthcare setting. The role handles telephone calls, patient assistance, data processing, and record-keeping.

You will greet patients, answer inquiries, operate office equipment, prepare documents, and support safety policies while delivering high-quality customer service. One year of retail or clinical front desk experience is preferred, and proficiency with MS Office is expected.

Qualifications

• One year or more of retail or clinical front desk experience preferred.
• Detail oriented with professional attitude and reliability.
• Strong communication and interpersonal skills in English.
• Ability to follow verbal and written instructions with good grammar.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines and basic healthcare privacy.
• Basic computer operations and office equipment familiarity.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by telephone; refers inquiries as needed.
• Operates office machines and computers to process patients correctly.
• Duplicates and distributes materials as necessary.
• Composes and edits correspondence, reports and memoranda.
• Assists patients with use of clinic facilities or services.
• Supports safety policies and a culture of high quality customer service.
• Performs other duties as required.

Skills

Detail oriented

Professional attitude

Reliability

Interpersonal skills

English communication

Customer service

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details: Job Location: Plano-Tennyson3 - Plano, TX, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications: SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.