FRONT DESK

Intuit, Inc.; Wyoming (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Serenity is seeking a friendly and efficient front desk associate to warmly greet clients, answer calls, schedule appointments, and manage registrations. You will verify client information, maintain records, process payments, and collaborate with the team to ensure smooth appointment flow.

Ideal candidates bring experience in spa or hospitality settings, strong customer service skills, and the ability to multitask in a fast-paced environment while staying organized and detail-oriented.

Qualifications

• Experience delivering high-quality customer service in a front-desk environment.
• Strong communication and interpersonal skills with clients.
• Able to multitask and manage multiple tasks efficiently.
• Excellent organization and attention to detail.

Responsibilities

• Greet and welcome clients and visitors in a professional and friendly manner.
• Answer phone calls, schedule appointments, and manage front desk operations.
• Verify and collect client information accurately.
• Assist with client registration and check-in processes.
• Maintain and update client records.
• Handle inquiries and process payments.
• Coordinate with team members to ensure a smooth appointment flow.
• Deliver a high standard of customer service and contribute to a positive client experience.

Skills

Customer service

Multitasking

Communication

Organization

Tools

Scheduling software

Phone system

Office technology

Job description

Hiring for both full-time and part-time!

What It’s Like to Work at Serenity

This is a dynamic, fast-paced environment suited for individuals who are energetic, organized, and enjoy connecting with people. If you thrive in a team-oriented setting and want to be part of an engaging and innovative workplace, this is an excellent opportunity. Working at Serenity offers a refreshing alternative to routine desk roles, with an atmosphere that values both client and employee experience.

Key Responsibilities

• Greet and welcome clients and visitors in a professional and friendly manner
• Answer phone calls, schedule appointments, and manage front desk operations
• Verify and collect client information accurately
• Assist with client registration and check-in processes
• Maintain and update client records
• Handle inquiries and process payments
• Coordinate with team members to ensure a smooth appointment flow
• Deliver a high standard of customer service and contribute to a positive client experience

Preferred Qualifications

• Previous experience in a spa, salon, hospitality, or customer-facing role
• Strong customer service skills and ability to handle client concerns professionally
• Experience with scheduling systems, phone systems, and basic office technology
• Excellent organization, attention to detail, and follow-through
• Ability to multitask and prioritize
• Familiarity with general office procedures and daily operations