FRONT DESK

Intuit, Inc.; Overland Park (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Serenity in Overland Park, KS seeks a friendly front desk associate to warmly greet clients and manage appointments. You will handle check-ins, verifications, and payments, ensuring smooth daily operations in a fast-paced, team-oriented environment.

Ideal candidates bring hospitality or customer-facing experience, strong organizational skills, and the ability to multitask while delivering outstanding service to every client.

Qualifications

• Experience in a spa, salon, hospitality, or customer-facing role.
• Strong customer service and professional handling of client concerns.
• Experience with scheduling and phone systems.
• Excellent organization and attention to detail.

Responsibilities

• Greet and welcome clients and visitors in a professional and friendly manner.
• Answer phone calls, schedule appointments, and manage front desk operations.
• Verify and collect client information accurately.
• Assist with client registration and check-in processes.
• Maintain and update client records.
• Handle inquiries and process payments.
• Coordinate with team members to ensure a smooth appointment flow.
• Deliver a high standard of customer service and contribute to a positive client experience.

Skills

Customer service

Front desk operations

Scheduling systems

Phone systems

Organization

Attention to detail

Multitasking

Client registration

Job description

Hiring for both full-time and part-time!

What It’s Like to Work at Serenity

This is a dynamic, fast-paced environment suited for individuals who are energetic, organized, and enjoy connecting with people. If you thrive in a team-oriented setting and want to be part of an engaging and innovative workplace, this is an excellent opportunity. Working at Serenity offers a refreshing alternative to routine desk roles, with an atmosphere that values both client and employee experience.

Key Responsibilities

• Greet and welcome clients and visitors in a professional and friendly manner
• Answer phone calls, schedule appointments, and manage front desk operations
• Verify and collect client information accurately
• Assist with client registration and check-in processes
• Maintain and update client records
• Handle inquiries and process payments
• Coordinate with team members to ensure a smooth appointment flow
• Deliver a high standard of customer service and contribute to a positive client experience

Preferred Qualifications

• Previous experience in a spa, salon, hospitality, or customer-facing role
• Strong customer service skills and ability to handle client concerns professionally
• Experience with scheduling systems, phone systems, and basic office technology
• Excellent organization, attention to detail, and follow-through
• Ability to multitask and prioritize
• Familiarity with general office procedures and daily operations

Compensation