Front Desk (103925)

U.S. Dermatology Partners; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners in Austin, TX is seeking a full-time front desk clerk to perform clerical and administrative tasks at the healthcare reception.

You will answer calls, greet patients, process data, and support clinic operations while ensuring accuracy and HIPAA compliance. Reliable, detail-oriented individuals with customer-service focus are encouraged to apply.

Experience in retail or clinical settings is preferred; proficiency with MS Office is expected.

Qualifications

• One (1)+ year of retail or clinical front desk experience preferred.
• Detail oriented with professional attitude and reliable work ethic.
• Ability to follow or provide verbal & written instructions with clear grammar and spelling.
• Strong interpersonal and customer service skills to support patients and staff.
• Effective English communication, both oral and written.
• Familiarity with HIPAA guidelines and state/federal regulations.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries and refers to appropriate personnel.
• Operates office machines and computers to process patients correctly.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Follows safety policies and supports a culture of high quality and great customer service.
• Performs other duties necessary for the organization.

Skills

Attention to detail

Customer service

Communication skills

Interpersonal skills

English proficiency

Teamwork

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job DetailsJob Location: Austin-Jollyville - Austin, TX 78759Position Type: Full TimeJob Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.