Front Desk (104087)

U.S. Dermatology Partners; Forney (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Forney, TX is seeking a front desk clerk to perform routine clerical and administrative work, answer phones, greet patients, and support data processing and record-keeping.

The role emphasizes strong customer service, attention to detail, and proficiency with Microsoft Office. Candidates should be able to operate basic office equipment and follow both verbal and written instructions.

Qualifications

• Detail oriented, professional attitude, reliable.
• Strong organizational and supporting leadership skills.
• Ability to follow verbal and written instructions with proper grammar.
• Interpersonal skills to support customer service and teamwork.
• Communicate effectively in English, verbally and in writing.
• Mathematical/analytical ability for basic problem solving.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations including HIPAA.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; refers inquiries to the appropriate person.
• Operates office machines and computers to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as necessary.

Skills

Detail oriented

Professional attitude

Organizational skills

Interpersonal skills

English communication

Analytical ability

Computer literacy

HIPAA knowledge

Customer service

Tools

Excel

Word

Outlook

Job description

Job Details

Job Location: Forney-Pinson - Forney, TX 75126
Position Type: Full Time
Salary Range: $15.00 - $17.00
Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.