Front Desk (104106)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 2,066,000 - 2,342,000; Full time

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking a front desk clerk to handle routine clerical and administrative tasks, answer phones, greet patients, and support daily office operations.

The role requires basic computer skills and proficiency with Excel, Word and Outlook, plus knowledge of HIPAA guidelines and state/federal regulations. Strong communication in English is essential.

Qualifications

• At least 1 year of front desk experience, retail or clinical preferred.
• Detail oriented with professional communication.
• Proficiency with Microsoft Excel, Word and Outlook.
• Knowledge of HIPAA guidelines and state/federal regulations.
• Able to communicate effectively in English, verbally and in writing.

Responsibilities

• Answer central telephone system and direct calls.
• Receive the public and provide customer assistance.
• Process patients and maintain records.
• Operate office machines and computers to ensure proper processing.
• Prepare, edit and distribute correspondence and reports.
• Maintain office procedures and assist with admin tasks.
• Adhere to safety policies and customer service culture.
• Perform other duties as needed.

Skills

Detail oriented

Professional attitude

Interpersonal skills

English communication

Microsoft Office

HIPAA knowledge

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Location: Tyler-Beckham - Tyler, TX 75701 Position Type: Full Time Salary Range: $15.00 - $17.00 Job Category: Health Care

Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

• One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.