Front Desk

Elite Fitness; Rutherford (NJ); On-site; USD 17,000 - 23,000; Full time

Job summary

Elite Fitness in Rutherford, NJ is seeking a front desk associate to greet members, check them in, and maintain a welcoming club atmosphere. You will handle member inquiries, relay messages, and promote upcoming events while providing courteous, professional service.

This role requires familiarity with club software, selling retail items, processing payments, and coordinating with management on member requests.

Responsibilities

• Greet all members & guests with a smile and parting well-wishes.
• Check in all members and guests per company procedures.
• Facilitate messages on club software at check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain a welcoming atmosphere at all times.
• Address member requests or escalate to a manager.
• Sell retail products.
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in all projects as directed by club management.
• Follow all policies in the Employee Handbook.

Job description

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.