Front Desk

Elite Fitness Club; Rutherford (NJ); On-site; USD 18,000 - 28,000; Full time

Job summary

Elite Fitness Club in Rutherford, NJ seeks a friendly front desk associate to welcome members, check in guests, and handle day-to-day club operations.

You will answer phones, inform members about events, sell retail products, schedule services like tanning, and process payments in accordance with company procedures.

A positive, professional demeanor and strong communication skills are essential to create a welcoming atmosphere and support a high-quality member experience.

Qualifications

• Customer-service experience in hospitality or retail.
• Greet members and guests in a welcoming, professional manner.
• Operate club software for check-in and messaging.

Responsibilities

• Check in all members and guests according to procedures.
• Answer phones courteously and assist callers.
• Promote club events and services to members and guests.
• Sell retail products and schedule member services (e.g., tanning).
• Process payments for member services following procedures.
• Maintain a clean, organized work area.
• Open and close the club as required.

Skills

Membership Sales

Greet members

Check-in procedures

Phone etiquette

Retail sales

Communication

Organization

Team player

Opening/Closing duties

Policy adherence

Job description

Special Skills:

• Membership Sales.
• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties.