Front Desk

American Family Fitness; Glen Allen (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

American Family Fitness in Glen Allen, MO is seeking a friendly front desk associate to warmly greet members and guests, answer questions, provide information, and ensure a pleasant visit.

You will work with the Front Desk Manager, handle check-ins, reservations, payments, and communicate upcoming activities and promotions to members. This role requires open availability including mornings, afternoons, and weekends, with a strong emphasis on guest service.

Qualifications

• Customer-facing experience or service role.
• Open availability to work mornings, afternoons and weekends.
• High school diploma or equivalent preferred.

Responsibilities

• Greet members and guests by name in a friendly, cordial manner.
• Answer phone calls within three rings and route messages.
• Check in members using membership card and photo ID.
• Manage reservations and sign-up sheets for classes.
• Open and close the club per duties list.
• Maintain clean front desk area and prepare new member packets.
• Log fees, issue receipts, and secure payments.

Skills

Guest service

Phone etiquette

Cash handling

Communication

Multitasking

Team collaboration

Tools

Membership software

UPS system

Job description

Objectives: To warmly greet the current and potential member and contribute assistance by answering questions, providing them with necessary information and ensuring them a pleasant visit.

Reports to: Front Desk Manager

Game Plan:

1. Arrive five to ten minutes early to read and sign the communication log.

2. Dress in appropriate attire to include name tag.

3. Clock in under employee number.

4. Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.

5. Understand and implement guest policy.

6. Monitor member check in by checking their membership card and photo id.

7. Understand and administer the "UPS" system for the membership directors.

8. Efficiently answer phone within three rings and direct all incoming calls appropriately and take detailed messages.

9. Properly take phone messages. Make sure to always include name and phone number. Initial all messages.

10. Record all reservations with a name and phone number and your initials.

11. Take names on sign-up sheet for the Strong class up to one hour in advance.

12. Attend mandatory monthly meeting.

13. Collect and log fees. Make sure to always write a receipt. Staple money, credit card slip, or check to the white receipt. Drop in safe. The member receives the yellow copy. Include member number, name, and payment type.

14. Open and close club. Refer to opening and closing duties list.

15. Inform all members of upcoming activities, promotions, and policy changes.

16. Maintain a clean and attractive front desk area.

17. Prepare new member packets.

18. Prepare and log status forms.

Requirements

Must have open availability and be able to work either morning, afternoon, and/or weekends.