Front Desk

American Family Fitness; Williamsburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

American Family Fitness in Williamsburg seeks a friendly front desk ambassador to warmly greet current and potential members and answer questions for a pleasant visit. You will assist with inquiries, manage reservations, and ensure a smooth club experience.

The role requires a flexible schedule including nights, weekends, and some holidays, along with accurate check-ins, payment handling, and keeping the front desk area orderly.

Qualifications

• Must have a flexible schedule and be willing to work nights and/or weekends and some holidays.

Responsibilities

• Arrive five to ten minutes early to read and sign the communication log.
• Dress in appropriate attire, including nametag.
• Clock in under employee number.
• Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.
• Understand and implement guest policy.
• Monitor member check in by checking their membership card and photo id.
• Understand and administer the "UPS" system for the membership directors.
• Answer phone within three rings and direct all incoming calls appropriately and take detailed messages.
• Take phone messages with name and phone number; initial all messages.
• Record all reservations with name and phone number and initials.
• Take names on sign-up sheet for the Strong class up to one hour in advance.
• Attend mandatory monthly meeting.
• Collect and log fees; issue receipts, attach payment slips, and file securely.
• Open and close club; follow duties list.
• Inform members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Prepare new member packets.
• Prepare and log status forms.

Skills

Customer service

Phone etiquette

Greet members

Data entry

Job description

Objectives: To warmly greet the current and potential member and contribute assistance by answering questions, providing them with necessary information and ensuring them a pleasant visit.

Reports to: Front Desk Manager

Game Plan

1. 1. Arrive five to ten minutes early to read and sign the communication log.
2. 2. Dress in appropriate attire to include nametag.
3. 3. Clock in under employee number.
4. 4. Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.
5. 5. Understand and implement guest policy.
6. 6. Monitor member check in by checking their membership card and photo id.
7. 7. Understand and administer the "UPS" system for the membership directors.
8. 8. Efficiently answer phone within three rings and direct all incoming calls appropriately and take detailed messages.
9. 9. Properly take phone messages. Make sure to always include name and phone number. Initial all messages.
10. 10. Record all reservations with a name and phone number and your initials.
11. 11. Take names on sign-up sheet for the Strong class up to one hour in advance.
12. 12. Attend mandatory monthly meeting.
13. 13. Collect and log fees. Make sure to always write a receipt. Staple money, credit card slip, or check to the white receipt. Drop in safe. The member receives the yellow copy. Include member number, name, and payment type.
14. 14. Open and close club. Refer to opening and closing duties list.
15. 15. Inform all members of upcoming activities, promotions, and policy changes.
16. 16. Maintain a clean and attractive front desk area.
17. 17. Prepare new member packets.
18. 18. Prepare and log status forms.

Requirements

Must have a flexible schedule and be willing to work nights and/or weekends and some holidays.