Front Desk

American Family Fitness; Chester (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

American Family Fitness is seeking a Front Desk staff member to provide a warm greeting and assistance to members and guests. This role involves answering questions, ensuring a pleasant visit, and efficiently handling phone calls.

The ideal candidate will exhibit excellent customer service skills and be responsible for accurate fee collection and maintaining a clean front desk area. Previous customer service experience is highly valued in this position.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks smoothly in a busy environment.
• Experience in customer service.

Responsibilities

• Greet members and guests warmly upon entering.
• Answer phone calls within three rings and direct calls appropriately.
• Collect and log fees, ensuring documentation is accurate.

Job description

Front Desk

Job Description

Objectives

To warmly greet the current and potential member and contribute assistance by answering questions, providing them with necessary information, and ensuring them a pleasant visit.

Reports to

Front Desk Manager

Game Plan

• Arrive five to ten minutes early to read and sign the communication log.
• Dress in appropriate attire to include nametag.
• Clock in under employee number.
• Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.
• Understand and implement guest policy.
• Monitor member check in by checking their membership card and photo id.
• Understand and administer the "UPS" system for the membership directors.
• Efficiently answer phone within three rings and direct all incoming calls appropriately and take detailed messages.
• Properly take phone messages. Make sure to always include name and phone number. Initial all messages.
• Record all reservations with a name and phone number and your initials.
• Take names on sign‑up sheet for the Strong class up to one hour in advance.
• Attend mandatory monthly meeting.
• Collect and log fees. Make sure to always write a receipt. Staple money, credit card slip, or check to the white receipt. Drop in safe. The member receives the yellow copy. Include member number, name, and payment type.
• Open and close club. Refer to opening and closing duties list.
• Inform all members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Prepare new member packets.
• Prepare and log status forms.