Medical Front Desk Patient Experience Coordinator

SYNERGY NUTRITION & WELLNESS; Village of Williamsville (NY); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Wellness resources

Job summary

Synergy Nutrition & Wellness in Williamsville, NY, is seeking a Medical Front Desk & Patient Experience Coordinator to welcome patients and support daily operations across holistic medical and wellness services. You will schedule appointments, manage front desk activities, handle communications, process payments, and help improve office efficiency while collaborating with a caring, patient-centered team.

Part-time role roughly 28 hours/week with a friendly, growth-minded environment and

Qualifications

• Front desk, administrative, medical office, or customer service experience preferred.
• Experience with Mindbody, Google Workspace, and Praxis EMR is a bonus but not required.
• Strong communication, organizational, and computer skills required.

Responsibilities

• Welcome and assist patients with warmth, professionalism, and compassion
• Manage front desk operations and maintain a calm, organized environment
• Schedule appointments across multiple wellness and medical services
• Answer and manage phone calls, texts, and patient communications
• Support patient follow-up, compliance, and reactivation efforts
• Assist with intake forms, charting, and administrative documentation
• Coordinate provider schedules and daily workflow
• Process payments and support overall patient experience
• Help improve systems, organization, and office efficiency
• Occasionally assist with social media or in-office wellness content

Skills

Front desk

Administrative

Customer service

Communication

Organizational skills

Multitasking

Team player

Computer skills

Tools

Mindbody

Google Workspace

Praxis EMR

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Wellness resources

Part-Time | Synergy Nutrition & Wellness | Williamsville, NY

About Us

At Synergy Nutrition & Wellness, we believe healthcare should treat the whole person—not just symptoms. Our integrative wellness center combines holistic nutrition, muscle testing, family practice medicine, and Eastern + Western healing modalities to help patients truly thrive.

We’re a fast-growing, mission-driven practice looking for an energetic, organized, people-loving superstar to join our front desk team.

If you’re passionate about wellness, love connecting with people, thrive in a fast-paced environment, and want to be part of a team that genuinely changes lives—we’d love to meet you.

Who We’re Looking For

You are:

• Positive, proactive, and dependable
• A natural multitasker who stays calm under pressure
• Friendly, professional, and confident communicating with patients
• Passionate about holistic health and wellness
• A true team player who jumps in wherever needed
• Organized, detail-oriented, and solution-focused
• Excited to grow within a purpose-driven wellness practice

Position Overview

As our Medical Front Desk & Patient Experience Coordinator, you’ll play a key role in supporting the daily operations of our holistic medical and wellness practice.

You’ll be the first point of contact for patients—creating a warm, welcoming experience while helping keep the practice running smoothly and efficiently.

This is more than a front desk role—it’s an opportunity to become an essential part of a collaborative healthcare team.

Responsibilities

• Welcome and assist patients with warmth, professionalism, and compassion
• Manage front desk operations and maintain a calm, organized environment
• Schedule appointments across multiple wellness and medical services
• Answer and manage phone calls, texts, and patient communications
• Support patient follow-up, compliance, and reactivation efforts
• Assist with intake forms, charting, and administrative documentation
• Coordinate provider schedules and daily workflow
• Process payments and support overall patient experience
• Help improve systems, organization, and office efficiency
• Occasionally assist with social media or in-office wellness content

Preferred Experience

Front desk, administrative, medical office, or customer service experience preferred

Experience with Mindbody, Google Workspace, and Praxis EMR is a bonus but not required

Strong communication, organizational, and computer skills required

Schedule & Compensation

Part-Time | Approximately 28 hours/week, 9-5, M-TH

Starting at $18/hour based on experience

Perks & Benefits

• Employee discounts on wellness services & supplements
• Free Sauna + Foot Detox sessions
• Discounted IV Therapy & Injection Services
• Growth and advancement opportunities
• Supportive, wellness-focused team culture

Why Join Synergy?

This is an opportunity to grow with a team that is passionate about holistic healthcare, patient transformation, and creating a positive impact in our community.

We’re building something special—and we’re looking for aligned, motivated people who want to grow with us.