Front Desk

U.S. Dermatology Partners; Flower Mound (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

U.S. Dermatology Partners seeks a front desk clerk to support reception and clerical tasks in a medical office.

The role focuses on answering calls, assisting patients, data processing, and record-keeping while upholding HIPAA guidelines and high-quality customer service. Strong communication and organizational skills are essential, with proficiency in MS Office.

Qualifications

• Detail oriented and professional attitude required.
• Reliable team member with strong communication.
• Ability to follow verbal and written instructions with good grammar.
• Interpersonal skills to support customer service and teamwork.
• English proficiency in speaking and writing.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public in person and by phone; responds to inquiries.
• Operates office machines and computers to process patients.
• Duplicates and distributes materials as needed.
• Composes, types, edits correspondence, reports and memoranda.
• Assists patients with the use of practice facilities or services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as necessary for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management & organization

Follow instructions

Interpersonal skills

English communication

Mathematical/analytical ability

Basic computer operation

MS Excel

MS Word

MS Outlook

HIPAA knowledge

Tools

Excel

Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.