Front Desk

Hair N Now NYC; City of Niagara Falls (NY); On-site; USD 23,000 - 39,000; Full time

Job summary

Hair N' Now NYC is seeking a Front Desk for a fast-paced Upper East Side salon. You will manage multi-line phones, greet clients, and coordinate complex stylist schedules in a high-volume environment.

Ideal candidates have 1–3 years front desk experience, strong booking software skills (Vagaro or similar), and a calm, precise approach to scheduling and retail support.

Qualifications

• 1–3 years of front desk experience in high-volume salon, luxury spa, or chaotic hospitality environment.
• Proficiency with Vagaro or advanced multi-channel online booking software.
• Ability to manage multi-line phones, rapid client check-ins, and complex stylist schedules.

Responsibilities

• Strategic, precise scheduling to maximize our 9-chair layout and minimize gaps.
• Track real-time wait times, greet clients, and neutrally resolve scheduling conflicts.
• Drive front-of-house retail product sales and manage inventory.

Skills

Front desk experience

Booking software

Multi-line phone handling

Tools

Vagaro

Job description

Hair N' Now NYC - Front Desk

Front Desk opportunities for candidates who can handle speed, precision, and a demanding Upper East Side salon floor.

CORE REQUIREMENTS

• 1-3 years of front desk experience in a high-volume salon, luxury spa, or chaotic hospitality environment.
• High proficiency with Vagaro or advanced multi-channel online booking software.
• Ability to simultaneously manage multi-line phones, rapid client check-ins, and complex stylist schedules.

KEY RESPONSIBILITIES

• Strategic, precise scheduling to maximize our 9-chair layout and eliminate structural gaps.
• Track real-time wait times, greet clients, and calmly neutralize scheduling conflicts.
• Drive front-of-house retail product sales and manage inventory.

COMPENSATION

• Hourly Base: $17-$28/hour scale based on booking velocity and system mastery.
• Incentives: Financial bonuses tied to retail conversion metrics and salon weekly revenue benchmarks