Front Desk & Operations Associate

Superhairpieces; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Gen'C Hair Center is seeking a front desk professional in Chelsea, NYC. This full-time, on-site role manages client greetings, scheduling, payments, and studio coordination to ensure smooth operations for our hair replacement studios.

The position offers a clear career ladder into operations, with opportunities to take on inventory, vendor coordination, and reporting as you grow within the company.

Qualifications

• Experience or internship in a client-facing role where the details mattered: salon, spa, medical or dental office, boutique hotel, hospitality, or similar
• Genuinely warm with people
• Highly organized and able to manage multiple tasks
• Comfortable with software and quick to learn new systems
• Someone who strives to fix recurring problems and improve processes instead of simply repeating tasks

Responsibilities

• Greet and check-in clients, answer phones and manage inbox, and handle bookings and rebookings
• Manage payments, confirmations and follow-ups, keeping the studio running smoothly around stylists' schedules

Skills

Client-facing role

Warm with people

Highly organized

Comfortable with software

Process improvement mindset

Job description

Gen'C Hair Center Business Division — Chelsea, New York, NY | Full-time, On-Site

$50,000 – $65,000/year

Company Description

Gen'C Hair Center is one of North America's leading hair replacement groups. We operate studios in New York, Florida, and Georgia and are expanding our footprint rapidly across the U.S.

Our clients come to us at a vulnerable moment in their hair loss journey. That makes the front desk one of the most important seats in the building. You're the first voice on the phone and often the reason someone books a consultation instead of hanging up.

This role is based in our Chelsea studio. You'd be joining a company large enough to offer a real career ladder and small enough that what you build here is visible.

Role Description

This is a front desk role primarily. You'll own the client experience end to end: greeting and check-in, phones and inbox, booking and rebooking, payments, confirmations and follow-ups, and keeping the studio running smoothly around our stylists' schedules.

Career Advancement.

As you master the front desk, we'll hand you real operational ownership: inventory and vendor coordination, scheduling systems, reporting, process documentation, and eventually input on how we run and scale our locations. This role is designed as the path into our operations team,

Qualifications

• Experience or internship in a client-facing role where the details mattered: salon, spa, medical or dental office, boutique hotel, hospitality, or similar
• Genuinely warm with people
• Highly organized
• Comfortable with software and quick to learn new systems
• Someone who, when they spot a recurring problem, wants to fix the process rather than just handle it again tomorrow

Potentially open to H1B OPT/CPT sponsorships depending on qualifications